Aetna Contracting & Appointment

Named after Italy’s Mount Etna, Aetna is one of the nation’s leading diversified health care benefits companies. Their 50,000 employees currently serve an estimated 47.9 million people with a network of 1.2 million providers.

Today the entities that make up Aetna Senior Supplemental Insurance include Aetna Health and Life Insurance Company (AHLIC), Aetna Health Insurance Company (AHIC), Aetna Life Insurance Company (ALIC), American Continental Insurance Company (ACI) and Continental Life Insurance Company of Brentwood, Tennessee (CLI).

CVS Health acquired Aetna in November of 2018. Credentialing, contracting and licensing for agents and providers - as well as Aetna's consumer health insurance offerings - continue to operate under the Aetna name. CVS Health also owns SilverScript. Agents who want to sell SilverScript-branded products need to contract with Aetna and certify with SilverScript

Aetna is online at Aetna.com and on FacebookTwitterInstagramLinkedIn, and YouTube.

Aetna originated in 1819 as a fire insurance company. In 1853 the company’s annuity department detached from the fire insurance arm to form Aetna Life Insurance Company. In 1891 they issued their first accident policy, marking their entrance into the health insurance arena.

Aetna still maintains its headquarters in Hartford, Connecticut, where they offer both group health insurance plans for employers and coverage for individuals and families. Their mission statement, published in 2018, reads:

Aetna’s mission is to build a healthier world—one person, one community at a time. We are a leading diversified health care benefits company, serving an estimated 37.9 million people. We offer industry-leading information, tools, and resources to help people achieve their health ambitions. Our team of nearly 50,000 employees is committed to providing access to affordable, high-quality health care, and making the health care experience simpler and more responsive.

Aetna Products and State Availability

These are Aetna's current products and state availability for 2023, as well as information on contracting and appointment.

Protection Series Cancer & Heart Attack or Stroke Plus

View this information as a web page.

State Availability

Last review date: 04/21/2023 – Plan Year 2023

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Plan Information

Issue ages 18–89.

If diagnosed with Cancer, Heart Attack, or Stroke this insurance can help pay medical costs or other expenses. Benefits range from $5,000 to $75,000. Plan selections are Cancer only, Cancer and Heart Attack or Stroke along with an optional benefit: Intensive Care Unit Rider. Lump-sum benefits are paid directly to the policyholder or beneficiary.

Enrollment via e-Application enables you to electronically complete and submit to process 100% in-good-order applications (faster than paper!). Available on multiple operating systems: laptops, desktops, and tablets.

  • 30-day free look.
  • 30-day waiting period.
  • Guaranteed renewable for life.

Request a Product Kit for Aetna Protection Series Cancer & Heart Attack or Stroke Plus

We’ll email you a kit with brochures, commissions, and rates all specific to the state of your choice.

Request a Kit

Protection Series Dental, Vision and Hearing Plus

View this information as a web page.

State Availability

Last review date: 04/21/2023 – Plan Year 2023

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Plan Information

Dental, Hearing, and Vision Plus insurance covers oral health and protects healthy vision and hearing. Choose $1,000, $1,500, $2,000, $2,500 or $3,000 maximum benefit per policy year that covers dental, vision, and hearing per person. Plan deductible is $100 per policy year per person. Guaranteed acceptance and guaranteed renewable as long as premiums are paid on time.

  • Freedom to choose any provider.
  • Benefits are paid in addition to any other health care coverage.
  • Coverage is available for an individual, individual and spouse, individual and child(ren), or individual and family.

Dental Coverage:

Class A: Preventative Care – No deductible, no waiting period. Coverage is 100% through a network provider.  Exams and cleaning twice per year.  Diagnostic examinations and x-rays included.

Class B: Basic Care – No waiting period, Plan pays 65% 1st year, 80% for years 2+, basic restorative services/oral surgery, periodontal services (non-surgical), fillings and non-surgical extractions, deductible applies.

Class C: Major Care – No waiting period, Plan pays 20% 1st year and 50% for years 2+, endodontics: includes root canals, periodontal surgery, bridges, crowns, and full or partial dentures, Implants: $1,500 lifetime maximum, deductible applies.

Orthodontics – 12-month waiting period, plan pays 50% for years 2+, $1,500 lifetime maximum, clear aligners ($750 lifetime maximum), deductible applies.

Vision Coverage: covered after 6 months and the deductible is met, plan pays 65% 1st year and 80% for years 2+,  Pays up to $200 during any two policy years; eye examinations, eyeglasses, and contact lenses.

Hearing Coverage: covered after 12 months and the deductible is met, plan pays 80% for years 2+; Pays up to $500 during any one policy year; hearing examinations and hearing aids.

Request a Product Kit for Aetna Protection Series Dental, Vision and Hearing Plus

We’ll email you a kit with brochures, commissions, and rates all specific to the state of your choice.

Request a Kit

Protection Series Dental, Vision and Hearing

View this information as a web page.

State Availability

Last review date: 04/21/2023 – Plan Year 2023

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Plan Information

Issue ages 60–89.

Dental, Hearing, and Vision insurance covers oral health and protects healthy vision and hearing. Choose $1,000, $1,500 or $2,000 maximum benefit per policy year that covers dental, vision, and hearing per person. Plan deductible is $100 per policy year per person. Guaranteed acceptance and guaranteed renewable as long as premiums are paid on time.

  • Freedom to choose any provider.
  • Benefits are paid in addition to any other health care coverage.
  • Coverage is available for an individual, individual and spouse, individual and child(ren), or individual and family.

Dental Coverage: covered immediately after deductible, plan pays: year 1 = 60%; year 2 = 70%; year 3+ = 80%; examinations and cleanings (twice/per year); examination x-rays; fillings; diagnostic examinations and x-rays, non-surgical extractions (up to 4 teeth annually excludes impacted wisdom teeth), and emergency palliative treatment.

Covered after 12 months and the deductible is met, plan pays: year 2+ = 60%; endodontics includes root canals; periodontal surgery, and bridges, crowns, and full/partial dentures.

Vision Coverage: covered after 6 months and the deductible is met, plan pays: year 1 = 60%; year 2 = 70%; year 3+ = 80%; Pays up to $200 during any two policy years; eye examinations, eyeglasses, and contact lens.

Hearing Coverage: covered after 12 months and the deductible is met, plan pays: year 2 = 70%; year 3+ = 80%; Pays up to $500 during any one policy year; hearing examinations and hearing aids.

Request a Product Kit for Aetna Protection Series Dental, Vision and Hearing

We’ll email you a kit with brochures, commissions, and rates all specific to the state of your choice.

Request a Kit

Protection Series Home Care Plus

View this information as a web page.

State Availability

Last review date: 03/01/2021 – Plan Year 2021

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Plan Information

Issue ages 50–89.

Home Health coverage allows for the freedom to choose where, when, and how you recover from an unexpected accident or illness. Policy benefits include the following: Daily hospital indemnity when confined in a hospital; home care indemnity pays when practitioner visits are received; registered nurse indemnity pays when hospital confined and at home; and when in-home services of a private duty graduate or registered nurse are medically necessary.

Two plan options:

Home Care Indemnity: pays a weekly benefit for in-home care

  • Choice of covered weeks – 13, 26, 39, or 52 weeks.
  • Lifetime max equal to twice the number of covered weeks.
  • Waiting period – 0 or 20 days.

Daily Hospital Indemnity: pays a daily hospital indemnity amount if confined in a hospital, including observation stays in a hospital.

  • Up to $300 daily maximum (for each day of confinement).
  • 20 days per period of care.
  • Lifetime max of 365 days.

Request a Product Kit for Aetna Protection Series Home Care Plus

We’ll email you a kit with brochures, commissions, and rates all specific to the state of your choice.

Request a Kit

Protection Series Recovery Care

View this information as a web page.

State Availability

Last review date: 04/21/2023 – Plan Year 2023

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Plan Information

Issue ages 50–89.

Recovery Care allows planning ahead for the level of care and comfort you deserve in case of an accident or illness that requires assistance and care during recovery. A limited benefit hospital indemnity and short-term recovery care fixed indemnity policy offers:

  • Daily nursing facility indemnity including assisted living and bed reservation.
  • Daily hospital indemnity if confined in a hospital and an optional home care rider.

Benefits are paid directly to the insured unless assigned to the provider.

  • Guaranteed renewable.
  • 30-day free look.

Request a Product Kit for Aetna Protection Series Recovery Care

We’ll email you a kit with brochures, commissions, and rates all specific to the state of your choice.

Request a Kit

Protection Series Hospital Indemnity Flex

View this information as a web page.

State Availability

Last review date: 03/01/2023 – Plan Year 2023

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Plan Information

Issue ages 18–89.

Hospital Indemnity can help pay for out-of-pocket costs associated with your current medical coverage. Pays lump sum benefit for hospital confinement. Offers many daily optional benefits on hospital, skilled nursing facility care, doctor’s office visit, outpatient surgical procedures, and hospital emergency room visit or ambulance service.

Includes 2 options:

  • Hospital Admission Indemnity – Pays a lump sum amount if confined in a hospital, including observation stays.
  • Daily Hospital Indemnity – Pays a daily amount if you are confined in a hospital, including observation stays.

Benefits are paid directly to the insured unless assigned to the provider.

Enrollment via e-Application enables you to electronically complete and submit to process 100% in-good-order applications (faster than paper!). Available on multiple operating systems: laptops, desktops, and tablets.

  • Benefit riders – daily skilled nursing facility indemnity, Doctor’s Office Visit Indemnity, Outpatient Surgical Procedure Indemnity, Hospital Emergency Room Indemnity, Lump Sum Cancer Fixed Indemnity, and Outpatient Rehabilitation.
  • Guaranteed renewable.

Request a Product Kit for Aetna Protection Series Hospital Indemnity Flex

We’ll email you a kit with brochures, commissions, and rates all specific to the state of your choice.

Request a Kit

Medicare Advantage

View this information as a web page.

State Availability

Last review date: 04/21/2023 – Plan Year 2023

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Plan Information

Medicare Advantage Plans are provided by private insurance companies approved by Medicare. These plans are also known as Medicare Part C. Medicare Advantage Plans are built to help individuals age actively. They often include prescription drug coverage and extra benefits. Aetna’s Medicare Advantage Plans cover doctors and hospitalization in one simple plan.

Plans may also include:

  • Health coaching.
  • Mental health programs.
  • Transportation to medical appointments.
  • Meals after a hospital stay.

While plans vary, some additional benefits of Medicare Advantage Plans include: Dental, vision, and hearing coverage and fitness club memberships.

Aetna currently offers HMO, PPO, HMO plans.

The costs may differ from the costs paid with Original Medicare. Here are some of the main differences.

After choosing a Medicare Advantage Plan, the beneficiary will continue to pay a monthly Part B premium to Medicare and sometimes pay a premium to the company that provides the plan. But there are some Medicare Advantage Plans that don’t charge an additional premium.

While Original Medicare has standard deductibles, they can vary among Medicare Advantage Plans.  And some plans don’t require a deductible at all.

Individuals may pay a smaller copayment – a set amount you pay for care – with Medicare Advantage for a doctor visit than they would under Original Medicare.

Aetna Plan offerings and considerations may vary by plan and by geographies. Provider participation varies by state.

Insurance carriers don’t offer Medicare Advantage Plans in all states or all counties in a state.

Some information may vary by state. See state-specific information and rates.

Request a Product Kit for Aetna Medicare Advantage

We’ll email you a kit with brochures, commissions, and rates all specific to the state of your choice.

Request a Kit

Medicare Prescription Drug Plans (PDP)

View this information as a web page.

State Availability

Last review date: 04/21/2023 – Plan Year 2023

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Plan Information

Aetna offers 3 plans through SilverScript, which became a part of Aetna Medicare in late 2020 for the 2021 plan year.

SilverScript SmartSaver PDP

If you are active and healthy, taking only generic maintenance drugs, or no drugs at all, this plan may be right for you.

  • Average Monthly Premium of $5.92
  • No deductible for Tier 1 drugs, * this tier has a $2 copay
  • Select insulins are as low as $10 at preferred pharmacies

SilverScript Choice PDP

If you receive Extra Help, you may be eligible for a $0 premium and reduced cost-sharing by using SilverScript’s Choice PDP

  • Average monthly premium of $33.60
  • $505 deductible applies to all tiers
  • $2 copay for Tier 1 drugs at preferred pharmacies during the initial coverage

SilverScript Plus PDP

If you want the security of our most comprehensive prescription drug plan, SilverScript Plus may be the right plan for you.

  • $0 deductible for all covered drugs
  • $0 copay for up to a 90-day supply of Tier 1 and 2 drugs, during initial coverage and coverage gap stages at preferred pharmacies.

Some information may vary by state. See state-specific information and rates.

Request a Product Kit for Aetna Medicare Prescription Drug Plans (PDP)

We’ll email you a kit with brochures, commissions, and rates all specific to the state of your choice.

Request a Kit

Medicare Supplement

View this information as a web page.

State Availability

Last review date: 04/21/2023 – Plan Year 2023

AL AR AZ CA CO DC DE FL GA IA ID IL IN KS KY LA MD MI MN MO MS MT NC ND NE NH NJ NM NV OH OK OR PA RI SC SD TN TX UT VA VT WI WV WY

Plan Information

Issue ages 60–89.

Medicare Supplement insurance policies may offer financial security by helping you pay some of the out-of-pocket costs for Medicare-approved services and works together with Medicare to provide more insurance coverage. Select from Plan A, B, F, HDG, G, or N. No waiting period for pre-existing conditions. Household premium discount available in some states and may vary by state and company.

Signature options are voice and electronic. The application submits in real-time. Online Enrollment Tool: use the rate calculator to quote the rate before starting the e-Application. The app is available on multiple operating systems: laptops, desktops, and tablets. By using the e-Application tool, you’ll always be submitting the current version of the application.

  • 30 days free look.
  • 12-month rate guarantee.
  • Guaranteed renewable.
  • Benefits stay the same.
  • Freedom to choose your doctors.
  • Portable coverage.

Some information may vary by state. See state-specific information and rates.

Request a Product Kit for Aetna Medicare Supplement

We’ll email you a kit with brochures, commissions, and rates all specific to the state of your choice.

Request a Kit

Aetna Documents

Explore our up to date library of tens of thousands of files from dozens of carriers, organized by state. Rate sheets, applications, underwriting guides, brochures, and more.

To view our Agent Docs Library, you'll need to either login or register for a free account:

Quick Links

Aetna Medicare FMO

WellCare Producer Certification Requirements for 2023

  • Details refer to certification for WellCare. AHIP certification must be completed separately.
  • WellCare’s certification for 2023 launches on Tuesday, July 12, 2022.
  • Passing AHIP does not reduce the number of WellCare test modules.
  • Passing score is 85%.
  • 3 attempts.

WellCare Certification Links, Guides, Phone Numbers, Emails

WellCare Producer Certification Requirements for 2023

  • Details refer to certification for WellCare. AHIP certification must be completed separately.
  • WellCare’s certification for 2023 launches on Tuesday, July 12, 2022.
  • Passing AHIP does not reduce the number of WellCare test modules.
  • Passing score is 85%.
  • 3 attempts.

WellCare Certification Links, Guides, Phone Numbers, Emails

SilverScript Producer Certification Requirements for 2023

  • Details refer to certification for SilverScript. AHIP certification must be completed separately.
  • SilverScript certification for 2022 launches on Wednesday, June 29, 2022.
  • New option in 2022: No cost certification for agents who want to sell only Aetna MA/MAPD or SilverScript PDP products, exclusively.
    This new option allows you to bypass the AHIP Medicare training component and complete an alternative Aetna/SilverScript-only training instead, along with several Aetna-specific training courses (available in English and Spanish). 
  • Agents must do 3 things to be ready to sell SilverScript:
    Step #1: Contract with Aetna. This is a requirement to be eligible for commissions on plans with effective dates of 1/1/2023 and later. (Note: If you’re already contracted for Aetna MA/MAPD, you can skip this step, as there’s no additional action you need to take with your contract.)
    Step #2: Complete 2023 certification.
    Step #3: Receive a ready-to-sell notice
  • There are separate certification processes for Aetna MA/MAPD and SilverScript PDP. Completing 2023 Aetna certification does not satisfy the certification requirement for SilverScript.
  • 2023 Certs will NOT cover the remainder of 2022.
  • TAKE AHIP FIRST! If you pass AHIP first you can skip 2 of the 3 SilverScript test modules. 
  • There’s a link on Agent Portal to transmit their AHIP send scores. 
  • In Pinpoint, the direct scores to be sent upon registration for the test, Gorman, agents can use Silver Mail to upload the cert.
  • Passing score is 90%.
  • SilverScript allows 3 attempts.

SilverScript Certification Links, Guides, Phone Numbers, Emails

SilverScript Producer Certification Requirements for 2023

  • Details refer to certification for SilverScript. AHIP certification must be completed separately.
  • SilverScript certification for 2023 launches on Wednesday, June 29, 2022.
  • Agents must do 3 things to be ready to sell SilverScript:
    Step #1: Contract with Aetna. This is a requirement to be eligible for commissions on plans with effective dates of 1/1/2023 and later. (Note: If you’re already contracted for Aetna MA/MAPD, you can skip this step, as there’s no additional action you need to take with your contract.)
    Step #2: Complete 2023 certification.
    Step #3: Receive a ready-to-sell notice
  • There are separate certification processes for Aetna MA/MAPD and SilverScript PDP. Completing 2023 Aetna certification does not satisfy the certification requirement for SilverScript.
  • 2023 Certs will NOT cover the remainder of 2022.
  • TAKE AHIP FIRST! If you pass AHIP first you can skip 2 of the 3 SilverScript test modules. 
  • There’s a link on Agent Portal to transmit their AHIP send scores. 
  • In Pinpoint, the direct scores to be sent upon registration for the test, Gorman, agents can use Silver Mail to upload the cert.
  • Passing score is 90%.
  • SilverScript allows 3 attempts.

SilverScript Certification Links, Guides, Phone Numbers, Emails

Shared Health of MS Producer Certification Requirements for 2023

  • Details refer to certification for Shared Health of MS. AHIP certification must be completed separately.
  • Shared Health of MS has not yet announced their 2023 certification launch date.
  • More information coming soon!

Shared Health of MS Producer Certification Requirements for 2023

  • Details refer to certification for Shared Health of MS. AHIP certification must be completed separately.
  • Shared Health of MS has not yet announced their 2023 certification launch date.
  • More information coming soon!

Devoted Health Certification Requirements for 2023

  • Details refer to certification for Devoted Health. AHIP certification must be completed separately.
  • Devoted Health certification for 2023 launches on Tuesday, June 21, 2022.

Devoted Health Certification Links, Guides, Contact Info

Devoted Health Certification Requirements for 2023

  • Details refer to certification for Devoted Health. AHIP certification must be completed separately.
  • Devoted Health certification for 2023 launches on Tuesday, June 21, 2022.

Devoted Health Certification Links, Guides, Contact Info

Humana Producer Certification Requirements for 2023

  • Details refer to certification for Humana. AHIP certification must be completed separately.
  • Humana certification for 2023 launches on Tuesday, June 29, 2022.
  • This year Humana will be accepting both AHIP and NAHU.
  • 2023 Certs will cover the remainder of 2022.
  • At the conclusion of Certification & Recertification this year, all agents will be certified to sell all Humana products!

Certification Links, Guides, Phone Numbers, Emails

Humana Producer Certification Requirements for 2023

  • Details refer to certification for Humana. AHIP certification must be completed separately.
  • Humana certification for 2023 launches on Tuesday, June 29, 2022.
  • This year Humana will be accepting both AHIP and NAHU.
  • 2021 Certs will cover the remainder of 2020.
  • At the conclusion of Certification & Recertification this year, all agents will be certified to sell all Humana products!

Certification Links, Guides, Phone Numbers, Emails

Cigna Medicare Producer Certification Requirements for 2023

  • Details refer to certification for Cigna Medicare. AHIP certification must be completed separately.
  • Cigna Medicare certification launches Friday, July 1, 2022.
  • AHIP, Gorman or Pinpoint is required prior to certification.
  • No modules alleviated by passing AHIP or Pinpoint.
  • Passing score is 85%. You have 3 attempts.
  • Fail any module 3 times, agent will have to call the HAAL agent assistance line – 866-442-7516.
  • Agencies must log in with the agency NPN to complete attestation.
  • Face-to-face training is not required but is recommended as a supplement – especially for new agents.
  • 2022 Certs will cover the remainder of 2021.

Cigna Medicare Certification Links, Guides, Phone Numbers, Emails

Cigna Medicare Producer Certification Requirements for 2023

  • Details refer to certification for Cigna Medicare. AHIP certification must be completed separately.
  • Cigna Medicare certification launches Friday, July 1, 2022.
  • AHIP, Gorman or Pinpoint is required prior to certification.
  • No modules alleviated by passing AHIP or Pinpoint.
  • Passing score is 85%. You have 3 attempts.
  • Fail any module 3 times, agent will have to call the HAAL agent assistance line – 866-442-7516.
  • Agencies must log in with the agency NPN to complete attestation.
  • Face-to-face training is not required but is recommended as a supplement – especially for new agents.
  • 2022 Certs will cover the remainder of 2021.

Cigna Medicare Certification Links, Guides, Phone Numbers, Emails

BlueCross BlueShield of TN Producer Certification Requirements for 2023

  • Details refer to certification for BlueCross BlueShield of TN. AHIP certification must be completed separately.
  • BlueCross BlueShield of TN’s 2023 certification launches on Tuesday, June 21, 2022.
  • More information coming soon!

BlueCross BlueShield of TN Producer Certification Requirements for 2023

  • Details refer to certification for BlueCross BlueShield of TN. AHIP certification must be completed separately.
  • BlueCross BlueShield of TN’s 2023 certification launches on Tuesday, June 21, 2022.
  • More information coming soon!

Amerigroup Producer Certification Requirements for 2023

  • Details refer to certification for Amerigroup. AHIP certification must be completed separately.
  • Passing score is 90%.
  • 3 attempts.
  • Certifying for 2023 allows the sale of 2022 products.

Amerigroup Certification Links, Guides, Phone Numbers, Emails

Amerigroup Producer Certification Requirements for 2023

  • Details refer to certification for Amerigroup. AHIP certification must be completed separately.
  • Passing score is 90%.
  • 3 attempts.
  • Certifying for 2023 allows the sale of 2022 products.

Amerigroup Certification Links, Guides, Phone Numbers, Emails

Aetna Producer Certification Requirements for 2023

  • Details refer to certification for Aetna. AHIP certification must be completed separately.
  • Aetna certification for 2023 launches on Wednesday, June 29, 2022.
  • New option in 2022: No cost certification for agents who want to sell only Aetna MA/MAPD or SilverScript PDP products, exclusively.
    This new option allows you to bypass the AHIP Medicare training component and complete an alternative Aetna/SilverScript-only training instead, along with several Aetna-specific training courses (available in English and Spanish). 
  • Passing AHIP does not reduce the number of Aetna test modules.
  • Passing score is 90% for Aetna courses and 90% for AHIP.
  • 3 attempts are allowed for Aetna courses and 90% for AHIP.
  • 2023 certs will cover the remainder of 2022.

Aetna Certification Links, Guides, Phone Numbers, Emails

Aetna Producer Certification Requirements for 2023

  • Details refer to certification for Aetna. AHIP certification must be completed separately.
  • Aetna certification for 2023 launches on Wednesday, June 29, 2022.
  • Passing AHIP does not reduce the number of Aetna test modules.
  • Passing score is 90% for Aetna courses and 90% for AHIP.
  • 3 attempts are allowed for Aetna courses and 90% for AHIP.
  • 2023 certs will cover the remainder of 2022.

Aetna Certification Links, Guides, Phone Numbers, Emails