Meet the NCC Team

At National Contracting Center, we are your nationally-recognized, top-ranked senior insurance National Marketing Organization (NMO), providing agents with easy online contracting, tools, resources, training and one-one-one support. Call us today at 800-695-0280 to find out how we can partner with you to grow your business! 

Marketing Staff

Courtney Vidas Marketing Manager

Courtney works with our agents on contracting and licensing through our carriers. Her knowledge and years of experience in the insurance industry are immeasurably useful to our agents and our staff.


Connie Floyd Senior Marketing Specialist

Connie has worked with agents at NCC since 2007. Her experience in the insurance industry allows her to provide an invaluable wealth of information to her agents.


Andrew Brassinga Marketing Specialist

Andrew brings a service-centered approach to working with agents and has significant B2B and B2C sales experience. He has a talent for coaching and guiding others to be more successful, making him a natural partner to help our agents increase sales and build long-lasting client relationships.


Angie Jones Marketing Specialist

With years of experience in insurance, Angie is thorough and will make sure that agents have the right products and carriers to expand their business and become more profitable. She follows through with everything in a meticulous manner to make sure every agent gets what they need.


Colleen Martin Marketing Specialist

Colleen works tirelessly with agents to make sure they get the support and assistance they need to stay compliant and keep growing their books of business.


Karen Coulter Marketing Specialist

Karen leverages her leadership experience and attention to detail to ensure she delivers exceptional service to each Agent.  Her positive attitude and quick response makes her a favorite among peers and agents alike.


Erika Holmes Marketing Specialist

Erika comes to NCC following more than 20 years of insurance industry experience with companies including State Farm, Amica Mutual Insurance, Travelers Insurance, and Allstate. Over the course of her career, she has succeeded in creating sales opportunities while impacting internal processes and operational efficiencies to increase revenue and improve the customer experience. Her mentoring experience, coupled with her sales and customer service experience, enable her to successfully lead each agent to achieve their business objectives and set them up for continued success and growth in the future. Erika has achieved her Life, Accident & Health and Property & Casualty licenses in addition to Series 6, 63, and 26.


Derek Helvey Marketing Specialist

Derek brings a solutions-based approach to helping each individual agent or agency drive towards the results they are looking for, personalizing his approach to each agent and focusing on what will fit the need for every situation. By providing excellent service, follow-through, and responsiveness he works to deliver a satisfying customer experience to all of the agents he works with. His years of customer service, leadership, coaching, and marketing experience make him a great asset to the NCC team.


Melinda Clotfelter Marketing Specialist

As an NCC Marketing Specialist, Melinda puts her 15+ years of experience in customer service, management, and training to work for her agents. Her background in hospitality and recruiting gives her insight into how agents can generate more leads, retain more clients, and keep their book of business growing.


Stephen Jackson Marketing Specialist

Stephen strives to help agents reach their full potential through marketing support, training, and education. Previously in the hospitality and entertainment industries, Stephen’s prior customer service management experience helps him achieve a high level of agent satisfaction by going the extra mile and assisting agents quickly and efficiently. Stephen’s operational knowledge and attention to detail are valuable qualities our agents appreciate.


Julie Zimdars Marketing Specialist

Julie joins NCC with a diverse FMO/IMO background in recruiting, onboarding & contracting Medicare, Health, Life, and LTC Agents. Julie is also a former business owner that specialized in high-volume recruitment for several nationwide insurance companies. As a licensed and certified life, health, and Medicare agent, she has on the ground knowledge of what our agents face daily. She was an award-winning corporate recruiter and has been previously recognized as the top Long Term Care insurance producer. Her vast experience and commitment to moving agents toward success are just some of the things that make Julie an invaluable resource to our agents.


Megan Parker Marketing Specialist

Megan joins NCC with a varied background in training, management, sales, marketing, and customer relations. She strives to deliver a personalized experience to agents by being a positive and supportive partner on their walk towards growth and success. She has a history of working closely with small business owners, which benefits her in assisting agents. Megan focuses on the details and values service-centered relationships. Her commitment and passion make her an asset to the NCC team and our agents.


Maeve Smith Customer Service Representative

Maeve works with the Marketing team providing customer service to our agents. She is responsible for ensuring the agent information portal is accurate and up-to-date, facilitating agent supply and marketing material orders as well as providing excellent customer service.


Laura George Marketing Operations Specialist

Laura comes to NCC with a diverse management background in hospitality, corporate, and non-profit environments. Specializing in relationship-building, revenue generation, administrative management, finance, and customer service, Laura currently works with the marketing team to streamline and improve operational processes and training for agents and marketers.


Administrative Staff

Jackson Johnson Director of Operations

Jackson grew up in the business and now manages operations for NCC, including finance and IT for both NCC and our sister company Senior Financial Group.


Haifa George Human Resources Manager

Haifa is responsible for managing Human Resources, including talent acquisition, benefits, compensation, policies & procedures, employee relations & development, payroll, among other valuable organizational elements. Her goal is to bring positivity to the workforce by implementing policies and programs that shape NCC into an employer of choice.


Heather Burley Operations Manager

Heather oversees NCC’s day-to-day operations. She assumed the role of Operations Manager in 2021, after initially joining the company in 2018 as a Licensing and Contracting Specialist. Heather has extensive experience managing both projects and people, and is always willing to take on new challenges and responsibilities. Her goal as Operations Manager is to help shape a company culture that aligns our team’s values with NCC’s mission.


Bryan McPeters Compliance Manager/Officer

Bryan is responsible for the management and oversight of compliance and privacy for NCC. He has over 16 years of experience in healthcare compliance, auditing, and data analysis. Bryan’s goal is to ensure that NCC stays ahead of the curve related to any Medicare requirements in a very timely manner. He brings years of teamwork mentality with him that he hopes to continue with the agents and employees of NCC.


Christopher Paris Controller

Christopher manages Finance and Information Technology for both NCC and our sister company Senior Financial Group. He joined NCC in 2020 with 9 years of accounting experience, as well as a background in IT. Christopher’s attention to detail and diligence help NCC’s finances and technology run at peak efficiency.


Paris Johnson Contracting & Licensing Manager

Paris started with NCC in 2019 and has grown with the company to become Contracting Manager. She works with our agents and Marketing Specialists to make the contracting and licensing process as streamlined and effortless as possible. She keeps our contracting department running smoothly and is willing to take on any challenge.


Linda Raby Contracting & Licensing Specialist

Linda joined NCC in early 2020 and is an incredible asset to the Contracting team. Her unmatched attention to detail keeps our databases updated and accurate. Her teamwork mentality and positive attitude make working with Linda a pleasant experience for all who she comes across.


Samantha Rooney Enrollment Central Project Manager

Samantha manages NCC’s quoting and enrollment tool, Enrollment Central.  She joined the company in 2019 as an Agency Development Specialist and transitioned into a Project Manager role soon after. Samantha has 10+ years of training and development experience in varied industries including higher education, hospitality, and insurance.  She is also experienced in web design and digital marketing.  Samantha’s goal is to improve, streamline, and grow the technology available to NCC’s agents through cross-functional team collaboration.


Tracy Smith Data & Reporting Specialist

Tracy uses her background in Internal Audit and Accounts Payable to analyze and process NCC’s commissions in a timely manner.


Michelle Key SEO & Content Specialist

Michelle joined NCC in 2019 with two decades of experience in SEO and content development and has focused primarily on creating training and educational materials throughout her career. As a digital marketer, Michelle considers herself an advocate for the end-user. Making sure NCC’s website is a useful resource for our agents is her top priority.


Samantha Reece Lead Generation Analyst

Samantha joined NCC in 2020 after several years of proven lead generation and digital marketing in the sales industry. As a licensed agent, she brings a firsthand perspective to driving revenue and increasing sales potential for agents. Her skills in problem-solving and relationship-building are invaluable to teaching agents how to make the most of their marketing budgets and generating results.


Brandon Hall Training Specialist

Brandon comes to NCC with an extensive background in Insurance and Financial Services training.   Originally from Mississippi, Brandon has called East TN home for almost 2 decades. Specializing in content creation and delivery, Brandon currently works with the marketing team to help create engaging and meaningful training for agents and marketers.


Doug Fischer Training Specialist

Doug brings over 30 years of experience in the insurance industry to NCC.  With a collaborative and educational approach, he has had great success working with agents to find solutions for their customer’s needs and concerns. He has worked in all market types in the health industry, but over the years, Medicare has become his passion.


John Pontiff Staff Accountant

John joined NCC as a staff accountant in the finance department with a background in both accounting and software/ERP support. He is an alumnus of the University of Tennessee and a Marine Corps combat veteran. His background helps the finance department provide quality information in a timely and efficient manner to assist in making business decisions that will benefit both NCC/SFG and their clients. His attention to detail and software knowledge are key to streamlining financial and reporting processes.


WellCare Producer Certification Requirements for 2022

  • Details refer to certification for WellCare. AHIP certification must be completed separately.
  • WellCare certification for 2022 launches on Wednesday, July 7, 2021.
  • Passing AHIP does not reduce the number of WellCare test modules.
  • Passing score is 85%.
  • 3 attempts.

WellCare Certification Links, Guides, Phone Numbers, Emails

WellCare Producer Certification Requirements for 2022

  • Details refer to certification for WellCare. AHIP certification must be completed separately.
  • WellCare certification for 2022 launches on Wednesday, July 7, 2021.
  • Passing AHIP does not reduce the number of WellCare test modules.
  • Passing score is 85%.
  • 3 attempts.

WellCare Certification Links, Guides, Phone Numbers, Emails

UnitedHealthcare Producer Certification Requirements for 2022

  • Details refer to certification for UnitedHealthcare. AHIP certification must be completed separately.
  • UnitedHealthcare certification for 2022 launches on Monday, June 28, 2021.
    • If the required prerequisite modules are failed an agent will receive no earned renewals during the plan year!
    • Take AHIP first! If you pass AHIP prior to taking the certification, you can skip 5 of the modules in UHC’s certification.
    • UHC allows 6 attempts to pass AHIP.
    • UHC allows 6 attempts per the prerequisite modules.
    • UHC allows 6 attempts per plan module.
    • 3 prerequisites: Medicare Basics, Ethics and Compliance, and AARP Course.
    • AHIP eliminates the need for the Medicare Basics course.
    • 3 modules to complete.
    • 1 optional: CSNP/DSNP.
    • Passing score for UCH certs is 85%.
    • 2021 certifications will cover the remainder of 2020.

UnitedHealthcare Certification Links, Guides, Phone Numbers, Emails

UnitedHealthcare Producer Certification Requirements for 2022

  • Details refer to certification for UnitedHealthcare. AHIP certification must be completed separately.
  • UnitedHealthcare certification for 2022 launches on Monday, June 28, 2021.
    • If the required prerequisite modules are failed an agent will receive no earned renewals during the plan year!
    • Take AHIP first! If you pass AHIP prior to taking the certification, you can skip 5 of the modules in UHC’s certification.
    • UHC allows 6 attempts to pass AHIP.
    • UHC allows 6 attempts per the prerequisite modules.
    • UHC allows 6 attempts per plan module.
    • 3 prerequisites: Medicare Basics, Ethics and Compliance, and AARP Course.
    • AHIP eliminates the need for the Medicare Basics course.
    • 3 modules to complete.
    • 1 optional: CSNP/DSNP.
    • Passing score for UCH certs is 85%.
    • 2022 certifications will cover the remainder of 2021.

UnitedHealthcare Certification Links, Guides, Phone Numbers, Emails

SilverScript Producer Certification Requirements for 2022

  • Details refer to certification for SilverScript. AHIP certification must be completed separately.
  • SilverScript certification for 2022 launches on Tuesday, June 29, 2021.
  • Agents must do 3 things to be ready to sell SilverScript:
    Step #1: Contract with Aetna. This is a requirement to be eligible for commissions on plans with effective dates of 1/1/2022 and later. (Note: If you’re already contracted for Aetna MA/MAPD, you can skip this step, as there’s no additional action you need to take with your contract.)
    Step #2: Complete 2022 certification.
    Step #3: Receive a ready-to-sell notice
  • There are separate certification processes for Aetna MA/MAPD and SilverScript PDP. Completing 2022 Aetna certification does not satisfy the certification requirement for SilverScript.
  • 2022 Certs will NOT cover the remainder of 2021.
  • TAKE AHIP FIRST! If you pass AHIP first you can skip 2 of the 3 SilverScript test modules. 
  • There’s a link on Agent Portal to transmit their AHIP send scores. 
  • In Pinpoint, the direct scores to be sent upon registration for the test, Gorman, agents can use Silver Mail to upload the cert.
  • Passing score is 90%.
  • SilverScript allows 3 attempts.

SilverScript Certification Links, Guides, Phone Numbers, Emails

SilverScript Producer Certification Requirements for 2022

  • Details refer to certification for SilverScript. AHIP certification must be completed separately.
  • SilverScript certification for 2022 launches on Tuesday, June 29, 2021.
  • Agents must do 3 things to be ready to sell SilverScript:
    Step #1: Contract with Aetna. This is a requirement to be eligible for commissions on plans with effective dates of 1/1/2022 and later. (Note: If you’re already contracted for Aetna MA/MAPD, you can skip this step, as there’s no additional action you need to take with your contract.)
    Step #2: Complete 2022 certification.
    Step #3: Receive a ready-to-sell notice
  • There are separate certification processes for Aetna MA/MAPD and SilverScript PDP. Completing 2022 Aetna certification does not satisfy the certification requirement for SilverScript.
  • 2022 Certs will NOT cover the remainder of 2021.
  • TAKE AHIP FIRST! If you pass AHIP first you can skip 2 of the 3 SilverScript test modules. 
  • There’s a link on Agent Portal to transmit their AHIP send scores. 
  • In Pinpoint, the direct scores to be sent upon registration for the test, Gorman, agents can use Silver Mail to upload the cert.
  • Passing score is 90%.
  • SilverScript allows 3 attempts.

SilverScript Certification Links, Guides, Phone Numbers, Emails

Shared Health of MS Producer Certification Requirements for 2022

  • Details refer to certification for Shared Health of MS. AHIP certification must be completed separately.
  • Shared Health of MS has not yet announced their 2022 certification launch date.
  • More information coming soon!

Shared Health of MS Producer Certification Requirements for 2022

  • Details refer to certification for Shared Health of MS. AHIP certification must be completed separately.
  • Shared Health of MS has not yet announced their 2022 certification launch date.
  • More information coming soon!

Mutual of Omaha Producer Certification Requirements for 2022

  • Details refer to certification for Mutual of Omaha. AHIP certification must be completed separately.
  • Mutual of Omaha certification for 2022 launches on Tuesday, June 29, 2021.
  • There are three components to be “Ready to Sell” Medicare Advantage (MA) for Mutual of Omaha Medicare Advantage Company (MOMAC), Medicare Advantage Insurance Company of Omaha, (MAICO) and Prescription Drug Plans (PDP) for Omaha Health Insurance Company (OHIC). All three components must be completed.
        1. Contracting
        2. AHIP Certification
        3. Product Training
  • Passing score for Mutual of Omaha product training is 85%.
  • 3 attempts.
  • Must pass AHIP and two Mutual of Omaha courses: Medicare Advantage and Prescription Drug. 
  • Training is only accessible to agents who are contracted with Mutual of Omaha for that product.
  • 2021 certs will cover the remainder of 2020.

Mutual of Omaha Certification Links, Guides, Phone Numbers, Emails

Mutual of Omaha Producer Certification Requirements for 2022

  • Details refer to certification for Mutual of Omaha. AHIP certification must be completed separately.
  • Mutual of Omaha certification for 2022 launches on Tuesday, June 29, 2021.
  • There are three components to be “Ready to Sell” Medicare Advantage (MA) for Mutual of Omaha Medicare Advantage Company (MOMAC), Medicare Advantage Insurance Company of Omaha, (MAICO) and Prescription Drug Plans (PDP) for Omaha Health Insurance Company (OHIC). All three components must be completed.
        1. Contracting
        2. AHIP Certification
        3. Product Training
  • Passing score for Mutual of Omaha product training is 85%.
  • 3 attempts.
  • Must pass AHIP and two Mutual of Omaha courses: Medicare Advantage and Prescription Drug. 
  • Training is only accessible to agents who are contracted with Mutual of Omaha for that product.
  • 2021 certs will cover the remainder of 2020.

Mutual of Omaha Certification Links, Guides, Phone Numbers, Emails

Humana Producer Certification Requirements for 2022

  • Details refer to certification for Humana. AHIP certification must be completed separately.
  • Humana certification for 2022 launches on Tuesday, June 29, 2021.
  • This year Humana will be accepting both AHIP and NAHU.
  • 2021 Certs will cover the remainder of 2020.
  • At the conclusion of Certification & Recertification this year, all agents will be certified to sell all Humana products!

Certification Links, Guides, Phone Numbers, Emails

Humana Producer Certification Requirements for 2022

  • Details refer to certification for Humana. AHIP certification must be completed separately.
  • Humana certification for 2022 launches on Tuesday, June 29, 2021.
  • This year Humana will be accepting both AHIP and NAHU.
  • 2021 Certs will cover the remainder of 2020.
  • At the conclusion of Certification & Recertification this year, all agents will be certified to sell all Humana products!

Certification Links, Guides, Phone Numbers, Emails

First Looks Available – Click Here to Download

Cigna Medicare Producer Certification Requirements for 2022

  • Details refer to certification for Cigna Medicare. AHIP certification must be completed separately.
  • Cigna Medicare certification launches Thursday, July 1, 2021.
  • AHIP, Gorman or Pinpoint is required prior to certification.
  • No modules alleviated by passing AHIP or Pinpoint.
  • Passing score is 85%. You have 3 attempts.
  • Fail any module 3 times, agent will have to call the HAAL agent assistance line – 866-442-7516.
  • Agencies must log in with the agency NPN to complete attestation.
  • Face-to-face training is not required but is recommended as a supplement – especially for new agents.
  • 2022 Certs will cover the remainder of 2021.

Cigna Medicare Certification Links, Guides, Phone Numbers, Emails

Cigna Medicare Producer Certification Requirements for 2022

  • Details refer to certification for Cigna Medicare. AHIP certification must be completed separately.
  • Cigna Medicare certification launches Thursday, July 1, 2021.
  • AHIP, Gorman or Pinpoint is required prior to certification.
  • No modules alleviated by passing AHIP or Pinpoint.
  • Passing score is 85%. You have 3 attempts.
  • Fail any module 3 times, agent will have to call the HAAL agent assistance line – 866-442-7516.
  • Agencies must log in with the agency NPN to complete attestation.
  • Face-to-face training is not required but is recommended as a supplement – especially for new agents.
  • 2022 Certs will cover the remainder of 2021.

Cigna Medicare Certification Links, Guides, Phone Numbers, Emails

BlueCross BlueShield of TN Producer Certification Requirements for 2022

  • Details refer to certification for BlueCross BlueShield of TN. AHIP certification must be completed separately.
  • BlueCross BlueShield of TN’s 2022 certification launch date has not yet been announced.
  • More information coming soon!

BlueCross BlueShield of TN Producer Certification Requirements for 2022

  • Details refer to certification for BlueCross BlueShield of TN. AHIP certification must be completed separately.
  • BlueCross BlueShield of TN’s 2022 certification launch date has not yet been announced.
  • More information coming soon!

Amerigroup Producer Certification Requirements for 2022

  • Details refer to certification for Amerigroup. AHIP certification must be completed separately.
  • Amerigroup’s certification for 2022 launches on Wednesday, June 30, 2021.
  • Passing score is 90%.
  • 3 attempts.
  • Certifying for 2022 allows the sale of 2021 products.

Amerigroup Certification Links, Guides, Phone Numbers, Emails

Amerigroup Producer Certification Requirements for 2022

  • Details refer to certification for Amerigroup. AHIP certification must be completed separately.
  • Amerigroup’s certification for 2022 launches on Wednesday, June 30, 2021.
  • Passing score is 90%.
  • 3 attempts.
  • Certifying for 2022 allows the sale of 2021 products.

Amerigroup Certification Links, Guides, Phone Numbers, Emails

Aetna Producer Certification Requirements for 2022

  • Details refer to certification for Aetna. AHIP certification must be completed separately.
  • Aetna certification for 2022 launches on Tuesday, June 29, 2021.
  • Passing AHIP does not reduce the number of Aetna test modules.
  • Passing score is 90% for Aetna courses and 90% for AHIP.
  • 3 attempts are allowed for Aetna courses and 90% for AHIP.
  • 2022 certs will cover the remainder of 2021.

Aetna Certification Links, Guides, Phone Numbers, Emails

Aetna Producer Certification Requirements for 2022

  • Details refer to certification for Aetna. AHIP certification must be completed separately.
  • Aetna certification for 2022 launches on Tuesday, June 29, 2021.
  • Passing AHIP does not reduce the number of Aetna test modules.
  • Passing score is 90% for Aetna courses and 90% for AHIP.
  • 3 attempts are allowed for Aetna courses and 90% for AHIP.
  • 2022 certs will cover the remainder of 2021.

Aetna Certification Links, Guides, Phone Numbers, Emails