Meet the NCC Team
At National Contracting Center, we are your nationally-recognized, top-ranked senior insurance National Marketing Organization (NMO), providing agents with easy online contracting, tools, resources, training, and one-on-one support. Call us today at 800-695-0280 to find out how we can partner with you to grow your business!
Courtney Vidas Strategic Partner Specialist
Courtney brings over a decade of experience to NCC. Her knowledge and experience is an incredible asset to our agents and agencies. Courtney comes to the table with solutions and is able to effectively problem-solve in a variety of areas. She is excellent at connecting people, establishing partnerships, and building mutually beneficial relationships.
Connie Floyd Recruiting Specialist
Connie has worked with agents at NCC since 2007. Her experience in the insurance industry allows her to provide an invaluable wealth of information to her agents.
Angie Jones Sales Support Specialist
Angie joined NCC with many years of experience in insurance. She is extremely thorough and makes sure that agents have the right products and carriers to expand their business and become more profitable. She follows through with everything in a meticulous manner to make sure every agent gets what they need. Angie has extensive experience in assisting agencies get their Medicare business off the ground and successful.
Karen Coulter Operations Support Specialist
Karen supports the operational teams at NCC, utilizing her impressive background in sales, management, training, and customer relations throughout all she works on. Her diverse experience, positive attitude, and attention to detail provide invaluable support with reporting, training materials, and administrative projects. Karen also has extensive Medicare product knowledge and customer service skills that contribute to the success of our agent onboarding teams.
Erika Holmes Sales Support Specialist
Erika comes to NCC following more than 20 years of insurance industry experience with companies including State Farm, Amica Mutual Insurance, Travelers Insurance, and Allstate. Over the course of her career, she has succeeded in creating sales opportunities while impacting internal processes and operational efficiencies to increase revenue and improve the customer experience. Her mentoring experience, coupled with her sales and customer service experience, enable her to successfully lead each agent to achieve their business objectives and set them up for continued success and growth in the future. Erika has achieved her Life, Accident & Health and Property & Casualty licenses in addition to Series 6, 63, and 26.
Tracy Gonzalez Onboarding Specialist
Tracy comes to NCC with a diverse insurance background, having worked inside brokerages and captive career agencies. She has worked in agent support, training, onboarding, and marketing departments throughout her career. As part of the onboarding team, Tracy helps agents complete contracting and get up and running.
Melinda Clotfelter Onboarding Specialist
Melinda consistently puts her fifteen-plus years of experience in customer service, management, and training into practice to support her agents. Her background in the hospitality and recruiting industries, her commitment to excellence, and her talent for discerning what agents need contribute to Melinda’s ability to ensure agents are smoothly onboarded to NCC.
Stephen Jackson Sales Support Specialist
Stephen strives to help agents reach their full potential through marketing support, training, and education. Previously in the hospitality and entertainment industries, Stephen’s prior customer service management experience helps him achieve a high level of agent satisfaction by going the extra mile and assisting agents quickly and efficiently. Stephen’s operational knowledge and attention to detail are valuable qualities our agents appreciate.
Julie Zimdars Onboarding Specialist
Julie brings an impressive and diverse operational and management background to NCC. She is a knowledge expert on recruiting, onboarding & contracting Medicare, Health, Life, and LTC agents. A former business owner, currently licensed and certified life, health, and Medicare agent, and award-winning corporate recruiter, Julie has on-the-ground knowledge of what our agents face daily. Julie is highly committed to successfully moving agents through contracting and certifications.
Megan Parker Sales Support Specialist
Megan joined NCC with a varied background in training, management, sales, marketing, and customer relations. She strives to deliver a personalized experience to agents by being a positive and supportive partner on their walk towards growth and success. She has a history of working closely with small business owners, which benefits her in assisting agents. Megan focuses on the details and values service-centered relationships. Her commitment and passion make her an asset to the NCC team and our agents.
Krista Brown Recruiting Specialist
Krista has over twenty years of experience in the insurance industry. Her natural ability to cultivate relationships has contributed to her record of success during her career. Krista desires to maximize an agent’s experience from the very first conversation. Her passion for the Medicare industry was born from a very close relationship with her grandmother – something that inspires her every day. Krista also holds her Life, Accident & Health, and Property & Casualty licenses in her home state of Georgia, uniquely qualifying her to understand the needs of every agent.
Lisa Callaghan Recruiting Specialist
Lisa joins the NCC Team from the Great Lakes State of Michigan. She brings over twenty years of experience in recruiting, sales, and marketing. Lisa has a unique ability to connect and network with people. This allows her to put agents immediately at ease. She enjoys sharing all the ways NCC can help grow an agent’s business!
Jackson Johnson Director of Operations
Jackson grew up in the business and now manages operations for NCC, including finance and IT for both NCC and our sister company Senior Financial Group.
Haifa George Human Resources Manager
Haifa is responsible for managing Human Resources, including talent acquisition, benefits, compensation, policies & procedures, employee relations & development, payroll, among other valuable organizational elements. Her goal is to bring positivity to the workforce by implementing policies and programs that shape NCC into an employer of choice.
Heather Burley Head of Agent Support
Heather heads up NCC’s Agent Support Department. She initially joined the company in 2018 in Licensing and Contracting and has served in several roles since then. Heather has extensive experience managing both projects and people, and is always willing to take on new challenges and responsibilities. Her goal as the Head of Agent Support is to ensure the highest level of support is available to all of NCC's agents and agencies while helping shape a company culture that aligns our team’s values with NCC’s mission.
Christopher Paris Controller
Christopher manages Finance and Information Technology for both NCC and our sister company Senior Financial Group. He joined NCC in 2020 with 9 years of accounting experience, as well as a background in IT. Christopher's attention to detail and diligence help NCC's finances and technology run at peak efficiency.
Anna Caroline Causey Contracting Specialist
Anna Caroline joined NCC’s contracting team in early 2021. Her previous experience includes administration, human resources support, compliance, legal, finance, and customer service. She thrives on contracting projects which require great attention to detail and problem-solving skills. Anna Caroline’s outgoing personality and commitment to NCC’s company philosophy are motivational to those around her.
Barbara Cales Contracting Specialist
Barbara has proven to be an invaluable addition to the contracting team. Barbara brings a calming presence to her role, works well under pressure, and is detail-oriented. Her varied experiences in accounting, payroll, customer relations, and the construction industry provide a unique professional background that allows us to ensure the online contracting process runs smoothly.
Diane Farhat Contracting Specialist
Anyone who interacts with Diane is instantly put at ease. Her positive attitude, dedication to her work, and commitment to follow-through make her an asset to the contracting and Enrollment Central teams. Diane brings over twenty-seven years of banking and customer service experience to her position. She enjoys research, reporting, and supporting the company’s needs wherever she is needed.
Paris Johnson Contracting Team Lead
Paris has grown with the company since 2019, serving in several roles which exposed her to many operational areas within NCC. Paris now works with carriers and internal teams to make the contracting and licensing process as streamlined and effortless as possible for agents. She successfully motivates the contracting team to ensure contracting flows efficiently.
Linda Raby Contracting Specialist
Linda’s unmatched attention to detail makes her an incredible asset to NCC. Her teamwork mentality and positive attitude make working with Linda a pleasant experience for all she interacts with. Linda specializes in researching contracting issues from our onboarding team and ensuring agent licensing is up to date.
Samantha Rooney Enrollment Central Project Manager
Samantha manages NCC’s quoting and enrollment tool, Enrollment Central. She joined the company in 2019 as an Agency Development Specialist and transitioned into a Project Manager role soon after. Samantha has 10+ years of training and development experience in varied industries including higher education, hospitality, and insurance. She is also experienced in web design and digital marketing. Samantha’s goal is to improve, streamline, and grow the technology available to NCC's agents through cross-functional team collaboration.
Tracy Smith Data & Reporting Specialist
Tracy uses her background in Internal Audit and Accounts Payable to analyze and process NCC’s commissions in a timely manner.
Michelle Key SEO & Content Specialist
Michelle joined NCC in 2019 with two decades of experience in SEO and content development and has focused primarily on creating training and educational materials throughout her career. As a digital marketer, Michelle considers herself an advocate for the end-user. Making sure NCC’s website is a useful resource for our agents is her top priority. She will leave no stone unturned in the pursuit of making agents successful.
Samantha Reece Marketing Specialist
Samantha joined NCC in 2020 after several years of proven lead generation and digital marketing in the sales industry. As a licensed agent, she brings a firsthand perspective to driving revenue and increasing sales potential for agents. Her skills in problem-solving and relationship-building are invaluable to teaching agents how to make the most of their marketing budgets and generating results.
Melanie Carlton Marketing Specialist
Mel joined NCC in 2021 bringing years of marketing and digital marketing experience to the team. She has a very creative and classic style, and is exceptional at polishing and generating an appealing product. She has great attention to detail and her eye for design is unmatched. Her expertise in event planning is also an incredible asset to NCC and our agents.
Brandon Hall Training Specialist
Brandon joined NCC with an extensive background in Insurance and Financial Services training. Originally from Mississippi, Brandon has called East TN home for almost 2 decades. Specializing in content creation and delivery, Brandon currently works with the marketing team to help create engaging and meaningful training for agents and marketers.
Doug Fischer Training Specialist
Doug brings over 30 years of experience in the insurance industry to NCC. With a collaborative and educational approach, he has had great success working with agents to find solutions for their customer’s needs and concerns. He has worked in all market types in the health industry, but over the years, Medicare has become his passion.
John Pontiff Staff Accountant
John joined NCC as a staff accountant in the finance department with a background in both accounting and software/ERP support. He is an alumnus of the University of Tennessee and a Marine Corps combat veteran. His background helps the finance department provide quality information in a timely and efficient manner to assist in making business decisions that will benefit both NCC/SFG and their clients. His attention to detail and software knowledge are key to streamlining financial and reporting processes.