Meet the NCC Team
At National Contracting Center, we are your nationally-recognized, top-ranked senior insurance National Marketing Organization (NMO), providing agents with easy online contracting, tools, resources, training, and one-on-one support. Call us today at 800-695-0280 to find out how we can partner with you to grow your business!
Jackson Johnson Chief Executive Officer
Jackson grew up immersed in the industry, gaining a wealth of experience from an early age. He became an agent in 2018 and quickly demonstrated his leadership skills by taking over operations at National Contracting Center the same year. In 2022, Jackson expanded his influence by overseeing our sister company, Senior Financial Group. His dedication and visionary leadership led to his appointment as President in 2023. Jackson is a strong advocate of Radical Candor, consistently fostering an environment of open, honest communication and mutual respect.
Heather Burley Chief Operating Officer
Heather provides strategic leadership across both National Contracting Center and Senior Financial Group, driving collaboration, innovation, and operational excellence. Since joining the company in 2018, she has excelled in key roles across Licensing and Contracting, Sales, and Recruiting, bringing a deep understanding of the business from multiple perspectives. Her expertise in managing teams, projects, and strategic initiatives has been instrumental in shaping the success of both organizations. In her expanded role, Heather is dedicated to fostering a culture of excellence that aligns with the entire organization’s core values while ensuring every agent and agency receives unparalleled support.
Courtney Vidas Head of Strategic Partnerships
Courtney Vidas brings over a decade of experience to NCC. Her knowledge and experience is an incredible asset to our agents and agencies. Courtney comes to the table with solutions and is able to effectively problem-solve in a variety of areas. She is excellent at connecting people, establishing partnerships, and building mutually beneficial relationships.
Samantha Reece Head of Sales and Operations
Samantha oversees National Contracting Center’s operations, ensuring a seamless and strategic approach to every aspect of the agent experience. Since joining NCC in 2020, she has leveraged her expertise in lead generation, marketing, and sales to enhance organizational efficiency and support agent success. By uniting key business functions into a cohesive framework, Samantha ensures that agents and agencies receive the resources, guidance, and support they need to grow their businesses. As a licensed agent, she brings firsthand insight into the challenges they face, reinforcing NCC’s agent-first mentality and commitment to their long-term success.
Haifa George Head of People & Culture
As the Head of People & Culture, Haifa is passionate about making NCC a place where everyone feels supported and empowered to do their best work. With a focus on employee growth, engagement, and creating a positive culture, Haifa is dedicated to building an environment that values diversity, well-being, and collaboration. Her goal is to help both the people, and the company grow together, ensuring that NCC is a place where everyone can thrive.
Christopher Paris Head of Finance and Accounting
Christopher manages Finance and Information Technology for both NCC and our sister company Senior Financial Group. He joined NCC in 2020 with 9 years of accounting experience, as well as a background in IT. Christopher’s attention to detail and diligence help NCC’s finances and technology run at peak efficiency.
Lisa Callaghan Recruiting Manager
Lisa Callaghan joins the NCC Team from the Great Lakes State of Michigan. She brings over twenty years of experience in recruiting, sales, and marketing. Lisa has a unique ability to connect and network with people. This allows her to put agents immediately at ease. She enjoys sharing all the ways NCC can help grow an agent’s business!
Connie Floyd Recruiting Specialist
Connie Floyd has worked with agents at NCC since 2007. Her experience in the insurance industry allows her to provide an invaluable wealth of information to her agents.
Paris Johnson Contracting & Onboarding Manager
Paris has grown with the company since 2019, serving in several roles which exposed her to many operational areas within NCC. Paris now works with carriers and internal teams to make the contracting and licensing process as streamlined and effortless as possible for agents. She successfully motivates the contracting team to ensure contracting flows efficiently.
Melinda Clotfelter Onboarding Specialist
Melinda Clotfelter consistently puts her fifteen-plus years of experience in customer service, management, and training into practice to support her agents. Her background in the hospitality and recruiting industries, her commitment to excellence, and her talent for discerning what agents need contribute to Melinda’s ability to ensure agents are smoothly onboarded to NCC.
Adam Smith Onboarding Specialist
Adam brings a wealth of experience to their role as an Onboarding Specialist. Formerly a Director of Operations at a healthcare finance company, they excelled in data analytics and led a large, dynamic team. Outside of work, he enjoys the art of glassblowing and exploring the great outdoors through camping adventures. Their unique blend of analytical expertise and creative passion adds a vibrant perspective to our team.
Cameron Hamblin Onboarding Specialist
Cameron brings over 30 years of account management, customer service and operations experience, primarily for SMB and start-ups. As an Onboarding Specialist, she really aims to make the contracting process a positive and smooth experience for her agents. Originally hailing from the San Francisco Bay Area but now living in Knoxville, Tennessee, Cameron enjoys exploring her new hometown, particularly the Smoky Mountain National Park with her family. She and her husband also have purchased a farm and are working to restore it to eventually have a hobby farm of chickens, goats, and pigs.
Emily Pierce Contracting Specialist
Emily Pierce brings a wealth of experience to NCC, drawing from a foundation in retail management and extensive tenure in banking. Emily is well-versed in the intricacies of customer service, operations, and compliance. Her journey has been punctuated by a passion for detail-oriented tasks and a passion for leadership in operational excellence. Emily’s expertise lies in her unwavering attention to detail and commitment to accuracy. She prides herself on being a fast learner, immersing herself in new subjects. As she embarks on her role at NCC, Emily’s primary objective is to leverage her skills and experiences to contribute meaningfully to the team while fostering her own growth and development.
Rachel Thomas National Sales Development Manager
Rachel Thomas joined National Contracting Center in February of 2022 and brings a wealth of Medicare knowledge to Sales Support with 16 years of dedicated Medicare experience guiding brokers to successful sales careers. She is passionate about the demographic we serve, and her mission is to help you become the best Senior Health insurance advocate you can be. Rachel is a licensed Health insurance agent herself and has over a decade of experience working for FMOs and 5 years of working as a Broker Sales Manager for a major carrier. She is dedicated to helping you grow your business and learn how to serve the senior community in ways that matter.
Angie Jones Sales Development Manager
Angie Jones joined NCC with many years of experience in insurance. She is extremely thorough and makes sure that agents have the right products and carriers to expand their business and become more profitable. She follows through with everything in a meticulous manner to make sure every agent gets what they need. Angie has extensive experience in assisting agencies get their Medicare business off the ground and successful.
Julie Zimdars Sales Developement Manager
Julie brings an impressive and diverse operational and management background to NCC. She is a knowledge expert on recruiting, onboarding & contracting Medicare, Health, Life, and LTC agents. A former business owner, currently licensed and certified life, health, and Medicare agent, and award-winning corporate recruiter, Julie has on-the-ground knowledge of what our agents face daily. Julie is highly committed to successfully moving agents through contracting and certifications.
Danielle Byers Sales Development Manager
Danielle Byers joined NCC with 30+ years’ experience in the Life and Health insurance industry. She has spent the last 14 years in health insurance in both Medicare and Under 65 products working for the carriers as a field agent representative. Danielle believes that relationships with agents are at the heart of everything we do and strives to connect and build friendships as well as working relationships with the agents she works for.
Alec Hayton Sales Development Manager
Alec Hayton has been in the Medicare insurance industry for over five years. His passion is to improve the agent experience so they can focus on their professional growth and ability to serve their clients. Alec has experience selling Medicare Advantage and DSNPs and understands what it’s like to be an agent in today’s world. Alec has also worked in contracting and onboarding where his knowledge of the FMO side of the business and what happens on the agent side gives him the unique ability to support agents with the knowledge and skill required to make there businesses successful.
Titus Cunigan Sales Developement Manager
Titus Cunigan, originally from the South Suburbs of Chicago, relocated to Atlanta in the late ’90s and has since made the South his home. His passion for business and people led him to join NCC.
Titus entered the Medicare industry in 2013, working with individual carriers, leading to the role of a Sales Growth Manager. His contributions to the patient growth team helped launch six locations in the Georgia market. Titus is well experienced in managing internal patient acquisition teams, collaborating with community brokers, and developing strategic business developments.
Most recently, Titus served as a Broker Manager for patient acquisition at Walmart Health, overseeing 13 locations across four counties in North Georgia. He is driven by results and the satisfaction of helping others, which he finds to be the most rewarding part of his day. As a caregiver for his aging family, Titus is always mindful to treat others with the same care and respect he wishes for his loved ones.
Megan Van Burkleo Sales Support Manager
Meagan is dedicated to leading efforts that provide agents with the tools, guidance, and support they need to thrive. With a diverse background in training, management, sales, marketing, and customer relations, Megan excels in delivering personalized experiences and fostering service-centered relationships. Her experience working closely with small business owners gives her a unique perspective on the challenges agents face, enabling her to offer tailored support. Megan’s focus on details, dedication to agent success, and passion for building strong partnerships continue to make her an invaluable asset to the NCC team and its agents.
Brandon Hall Multimedia Learning Manager
Brandon Hall joined NCC with an extensive background in Insurance and Financial Services training. Originally from Mississippi, Brandon has called East TN home for almost 2 decades. Specializing in content creation and delivery, Brandon currently works with the marketing team to help create engaging and meaningful training for agents and marketers.
Karen Coulter Marketing Support Specialist
Karen supports the operational teams at NCC, utilizing her impressive background in sales, management, training, and customer relations throughout all she works on. Her diverse experience, positive attitude, and attention to detail provide invaluable support with reporting, training materials, and administrative projects. Karen also has extensive Medicare product knowledge and customer service skills that contribute to the success of our agent onboarding teams.
Sil Gamboa Marty Marketing Specialist
Sil is the Digital Marketing Specialist at NCC, where she manages social media, designs marketing materials, and creates content agents can use. With experience supporting small businesses and a master’s in mass communication, she brings a strong background in graphic design and strategy.
Melissa Barber Operations Support Specialist
Melissa joins NCC as a well-rounded contributor in her role where she serves as Operations Support Analyst. Melissa came to NCC with almost 20 years of government contractor experience, where her background includes management support, finance, quality and compliance, procurement, and facilities management. Several years in the commercial banking industry advanced her quality and compliance skills even further. Melissa demonstrates excellent customer service by assisting multiple internal departments, as needed, and continuously seeks growth and development opportunities to provide support.
Leasa McCall Website Support Specialist
Joining NCC in 2023, Leasa McCall brings several years of proven marketing success, specializing in web content creation, site optimization, and page design. Her work focuses on making NCC’s website perform at its best, driving visibility and enhancing agent success.
Guy Adams Acquisitions Coordinator and Data Analyst
Guy joins NCC with a background working in customer experience reporting with a focus on providing a “voice of the customer/client” through analysis on contact drivers. He excels at providing actionable insights into the state of the operation through measurable KPIs and metrics. Guy’s prior experience working with Walt Disney World and Discovery Inc/Warner Bros Discovery and brings an exciting and diverse view to our team.
Kerry Bennink People & Culture Specialist
Kerry Bennink is the People & Culture Specialist at NCC, where she is committed to building a positive and inclusive work environment that allows everyone to thrive. With a deep care for people, Kerry prioritizes employee engagement, talent development, and creating a supportive atmosphere. Her dedication ensures that NCC is a place where individuals feel valued, heard, and empowered to collaborate and grow. Kerry’s approach centers on well-being and personal development, ensuring success for both the employees and the organization as a whole.
Tracy Squires Commissions Manager
Tracy uses her background in Internal Audit and Accounts Payable to analyze and process NCC’s commissions in a timely manner. She has been a stalwart backbone of NCC for over seven years, processing commissions, auditing financial performance, and ensuring our agents are paid accurately and on time.
Barbara Cales Commissions Analyst
Barbara has proven to be an invaluable addition to the NCC team. Barbara brings a calming presence to her role, works well under pressure, and is detail oriented. Her varied experiences in accounting, payroll, customer relations, and the construction industry provide a unique professional background that allows us to ensure our processes run smoothly.
Chance Hall Commissions Analyst
Coming from the collegiate football coaching profession, Chance Hall brings a unique perspective to the NCC finance team. His attention to detail, ability to work with different software, and quick learning style will bring on new ideas and add diversity to his role. As a graduate of the Haslam School of Business at The University of Tennessee, his passion for data and networking makes him a great asset to the NCC team.
Tarran Allen Commissions Analyst
Tarran takes great pride in providing exceptional customer service to our agents at NCC. Her dedication and approachable personality ensures every agent has a positive experience. For Tarran their is nothing more fulfilling than knowing she has made someone’s day better.
Tarran excels at analyzing numbers and plays a key role as the communication bridge between our administrative team and agents.
Outside of work, Tarran is a busy full-time mom to two wonderful daughters. When she does get a moment of free time, she enjoys reading, swimming, Zumba, and spending quality time with her family during movie nights.
