Products

SilverScript Producer Certification Requirements for 2023

• Details refer to certification for SilverScript. AHIP certification must be completed separately.
• SilverScript certification for 2022 launches on Wednesday, June 29, 2022.
• New option in 2022: No cost certification for agents who want to sell only Aetna MA/MAPD or SilverScript PDP products, exclusively.
  This new option allows you to bypass the AHIP Medicare training component and complete an alternative Aetna/SilverScript-only training instead, along with several Aetna-specific training courses (available in English and Spanish). 
• Agents must do 3 things to be ready to sell SilverScript:
  Step #1: Contract with Aetna. This is a requirement to be eligible for commissions on plans with effective dates of 1/1/2023 and later. (Note: If you’re already contracted for Aetna MA/MAPD, you can skip this step, as there’s no additional action you need to take with your contract.)
  Step #2: Complete 2023 certification.
  Step #3: Receive a ready-to-sell notice
• There are separate certification processes for Aetna MA/MAPD and SilverScript PDP. Completing 2023 Aetna certification does not satisfy the certification requirement for SilverScript.
• 2023 Certs will NOT cover the remainder of 2022.
• TAKE AHIP FIRST! If you pass AHIP first you can skip 2 of the 3 SilverScript test modules. 
• There’s a link on Agent Portal to transmit their AHIP send scores. 
• In Pinpoint, the direct scores to be sent upon registration for the test, Gorman, agents can use Silver Mail to upload the cert.
• Passing score is 90%.
• SilverScript allows 3 attempts.

SilverScript Certification Links, Guides, Phone Numbers, Emails

• Agent Portal – Tools > Training and Certification > Launch Training
• Broker Services
• Agent Support Phone: 888-277-4174
• Broker Support Email: brokersupport@aetna.com