Enrollment Central - Carrier Plan Information

Enrollment Central -
Carrier Plan Information

Updated 10.21.2021


The following carrier plans are available on the Enrollment Central platform.  To receive access to carrier plans on the platform agents must have a ready to sell appointment with the carrier through NCC.

All information on Enrollment Central is manually updated, you must notify your marketer to add the carrier plan or a new license to the platform.

This information is also available for download in the Carrier Information Packet.

Updated 10.21.2021

 

The following carrier plans are available on the Enrollment Central platform.  

To receive access to carrier plans on the platform agents must have a ready to sell appointment with the carrier through NCC.

All information on Enrollment Central is manually updated, you must notify your marketer to add the carrier plan or a new license to the platform.

This information is also available for download in the Carrier Information Packet.

MA/MAPD Carrier Plans

  • Aetna
  • Aetna Innovation Health
  • Anthem/ Amerigroup
  • Atrio
  • BCBS-TN (MAPD only)*
  • Centene/ AllWell
  • Cigna-HealthSpring
  • CloverHealth
  • Humana
  • Shared Health of Mississippi (MAPD only)*
  • UnitedHealthcare
  • WellCare

Special Needs Plans

  • Aetna DSNP
  • Anthem/ Amerigroup DSNP & CSNP*
  • BCBS-TN DSNP*
  • Centene/ AllWell DSNP & CSNP*
  • Cigna- HealthSpring DSNP & CSNP
  • Humana DSNP & CSNP*
  • UnitedHealthcare DSNP & CSNP*
  • WellCare DSNP & CSNP*

PDP (Part D) Carrier Plans

  • CVS/ Silverscript (Aetna PDP)
  • Humana
  • Mutual of Omaha
  • UnitedHealthcare
  • Wellcare

Medigap/ Medicare Supplement
Carrier Plans

  • AARP (UnitedHealthcare MS)*
  • Aetna Medicare Supplement*
  • Anthem Medicare Supplement*
  • Cigna Medicare Supplement*
  • Humana Medicare Supplement*
  • Mutual of Omaha Medicare Supplement*

*= limited capabilities on platform

SOA Fax Numbers

Once enrollment applications are placed on the platform agents must send completed SOAs to the carrier (if required) upon enrollment.  For carrier fax numbers, see below.   Carrier SOA fax numbers are also available in the Carrier Information Packet.

Aetna MA/MAPD                                              1-855-799-7145

Aetna Allina MA/MAPD                                   1-855-799-7145

Aetna Innovation Health MAPD                     1-855-799-7145

Anthem/ Amerigroup MA/MAPD/PDP         1-800-833-8554

BCBS-TN/ Shared Health of MS MAPD        1-423-591-9117

Centene/Allwell MAPD                                    1-844-222-3180

Cigna Healthspring

             Alabama (includes Alabama, Florida Panhandle and Mississippi): 1-877-818-8162

             Arizona: 1-855-531-9754

             Arkansas: 1-877-818-9299

             Atlanta: 1-855-826-3789

             Colorado: 1-833-227-0905

             Illinois: 1-877-818-9225

             Kansas City: 1-844-372-4803 

             MAPA (includes Maryland, Pennsylvania, Delaware and DC): 1-855-246-5870

             New Jersey: 1-833-569-6639 

             North Carolina: 1-855-826-3790

             Central Florida (includes: Daytona Beach, Orlando and Tampa): 1-855-430-3495

             South Carolina: 1-855-826-3791

             Tennessee (includes North Georgia): 1-877-818-9299

             Texas: 1-877-818-8163

Clover Health MA/MAPD                                Do not submit SOAs. Agent retain SOA for their records.

CVS/ Silverscript/ Aetna PDP                        1-866-552-6205

Humana DSNP & CSNP                                  1-877-889-9923

Humana MA/MAPD/PDP                               1-877-889-9936

Mutual of Omaha PDP                                    1-855-867-6711

UHC MA/MAPD/PDP                                      Do not submit SOAs. Agent retain SOA for their records.

WellCare MA/MAPD/PDP                              1-866-388-1521

Aetna MA/MAPD                                              

1-855-799-7145

Aetna Allina MA/MAPD                                   

1-855-799-7145

Aetna Innovation Health MAPD                     

1-855-799-7145

Anthem/ Amerigroup MA/MAPD/PDP         

1-800-833-8554

BCBS-TN/ Shared Health of MS MAPD        

1-423-591-9117

Centene/Allwell MAPD                                   

1-844-222-3180

Cigna Healthspring

Alabama (includes Alabama, Florida Panhandle and Mississippi):

1-877-818-8162

Arizona:

1-855-531-9754

Arkansas:

1-877-818-9299

Atlanta:

1-855-826-3789

Colorado:

1-833-227-0905

Illinois:

1-877-818-9225

Kansas City:

1-844-372-4803 

MAPA (includes Maryland, Pennsylvania, Delaware and DC):

1-855-246-5870

New Jersey:

1-833-569-6639 

North Carolina:

1-855-826-3790

Central Florida (includes: Daytona Beach, Orlando and Tampa):

1-855-430-3495

South Carolina:

1-855-826-3791

Tennessee (includes North Georgia):

1-877-818-9299

Texas:

1-877-818-8163

Clover Health MA/MAPD                               

Do not submit SOAs. Agent retain SOA for their records.

CVS/ Silverscript/ Aetna PDP                       

1-866-552-6205

Humana DSNP & CSNP                                  

1-877-889-9923

Humana MA/MAPD/PDP                               

1-877-889-9936

Mutual of Omaha PDP                                   

1-855-867-6711

UHC MA/MAPD/PDP                                     

Do not submit SOAs. Agent retain SOA for their records.

WellCare MA/MAPD/PDP                             

1-866-388-1521

Request Access

Quick Links

WellCare Producer Certification Requirements for 2023

  • Details refer to certification for WellCare. AHIP certification must be completed separately.
  • WellCare’s certification for 2023 launches on Tuesday, July 12, 2022.
  • Passing AHIP does not reduce the number of WellCare test modules.
  • Passing score is 85%.
  • 3 attempts.

WellCare Certification Links, Guides, Phone Numbers, Emails

WellCare Producer Certification Requirements for 2023

  • Details refer to certification for WellCare. AHIP certification must be completed separately.
  • WellCare’s certification for 2023 launches on Tuesday, July 12, 2022.
  • Passing AHIP does not reduce the number of WellCare test modules.
  • Passing score is 85%.
  • 3 attempts.

WellCare Certification Links, Guides, Phone Numbers, Emails

UnitedHealthcare Producer Certification Requirements for 2023

  • Details refer to certification for UnitedHealthcare. AHIP certification must be completed separately.
  • UnitedHealthcare certification for 2023 launches on Monday, June 27, 2022.
  • If the required prerequisite modules are failed an agent will receive no earned renewals during the plan year!
  • Take AHIP first! If you pass AHIP prior to taking the certification, you can skip 5 of the modules in UHC’s certification.
  • UHC allows 6 attempts to pass AHIP.
  • UHC allows 6 attempts per the prerequisite modules.
  • UHC allows 6 attempts per plan module.
  • 3 prerequisites: Medicare Basics, Ethics and Compliance, and AARP Course.
  • AHIP eliminates the need for the Medicare Basics course.
  • 3 modules to complete.
  • 1 optional: CSNP/DSNP.
  • Passing score for UCH certs is 85%.
  • 2023 certifications will cover the remainder of 2022.

UnitedHealthcare Certification Links, Guides, Phone Numbers, Emails

UnitedHealthcare Producer Certification Requirements for 2023

  • Details refer to certification for UnitedHealthcare. AHIP certification must be completed separately.
  • If the required prerequisite modules are failed an agent will receive no earned renewals during the plan year!
  • Take AHIP first! If you pass AHIP prior to taking the certification, you can skip 5 of the modules in UHC’s certification.
  • UHC allows 6 attempts to pass AHIP.
  • UHC allows 6 attempts per the prerequisite modules.
  • UHC allows 6 attempts per plan module.
  • 3 prerequisites: Medicare Basics, Ethics and Compliance, and AARP Course.
  • AHIP eliminates the need for the Medicare Basics course.
  • 3 modules to complete.
  • 1 optional: CSNP/DSNP.
  • Passing score for UCH certs is 85%.
  • 2022 certifications will cover the remainder of 2021.

UnitedHealthcare Certification Links, Guides, Phone Numbers, Emails

SilverScript Producer Certification Requirements for 2023

  • Details refer to certification for SilverScript. AHIP certification must be completed separately.
  • SilverScript certification for 2022 launches on Wednesday, June 29, 2022.
  • New option in 2022: No cost certification for agents who want to sell only Aetna MA/MAPD or SilverScript PDP products, exclusively.
    This new option allows you to bypass the AHIP Medicare training component and complete an alternative Aetna/SilverScript-only training instead, along with several Aetna-specific training courses (available in English and Spanish). 
  • Agents must do 3 things to be ready to sell SilverScript:
    Step #1: Contract with Aetna. This is a requirement to be eligible for commissions on plans with effective dates of 1/1/2023 and later. (Note: If you’re already contracted for Aetna MA/MAPD, you can skip this step, as there’s no additional action you need to take with your contract.)
    Step #2: Complete 2023 certification.
    Step #3: Receive a ready-to-sell notice
  • There are separate certification processes for Aetna MA/MAPD and SilverScript PDP. Completing 2023 Aetna certification does not satisfy the certification requirement for SilverScript.
  • 2023 Certs will NOT cover the remainder of 2022.
  • TAKE AHIP FIRST! If you pass AHIP first you can skip 2 of the 3 SilverScript test modules. 
  • There’s a link on Agent Portal to transmit their AHIP send scores. 
  • In Pinpoint, the direct scores to be sent upon registration for the test, Gorman, agents can use Silver Mail to upload the cert.
  • Passing score is 90%.
  • SilverScript allows 3 attempts.

SilverScript Certification Links, Guides, Phone Numbers, Emails

SilverScript Producer Certification Requirements for 2023

  • Details refer to certification for SilverScript. AHIP certification must be completed separately.
  • SilverScript certification for 2023 launches on Wednesday, June 29, 2022.
  • Agents must do 3 things to be ready to sell SilverScript:
    Step #1: Contract with Aetna. This is a requirement to be eligible for commissions on plans with effective dates of 1/1/2023 and later. (Note: If you’re already contracted for Aetna MA/MAPD, you can skip this step, as there’s no additional action you need to take with your contract.)
    Step #2: Complete 2023 certification.
    Step #3: Receive a ready-to-sell notice
  • There are separate certification processes for Aetna MA/MAPD and SilverScript PDP. Completing 2023 Aetna certification does not satisfy the certification requirement for SilverScript.
  • 2023 Certs will NOT cover the remainder of 2022.
  • TAKE AHIP FIRST! If you pass AHIP first you can skip 2 of the 3 SilverScript test modules. 
  • There’s a link on Agent Portal to transmit their AHIP send scores. 
  • In Pinpoint, the direct scores to be sent upon registration for the test, Gorman, agents can use Silver Mail to upload the cert.
  • Passing score is 90%.
  • SilverScript allows 3 attempts.

SilverScript Certification Links, Guides, Phone Numbers, Emails

Shared Health of MS Producer Certification Requirements for 2023

  • Details refer to certification for Shared Health of MS. AHIP certification must be completed separately.
  • Shared Health of MS has not yet announced their 2023 certification launch date.
  • More information coming soon!

Shared Health of MS Producer Certification Requirements for 2023

  • Details refer to certification for Shared Health of MS. AHIP certification must be completed separately.
  • Shared Health of MS has not yet announced their 2023 certification launch date.
  • More information coming soon!

Devoted Health Certification Requirements for 2023

  • Details refer to certification for Devoted Health. AHIP certification must be completed separately.
  • Devoted Health certification for 2023 launches on Tuesday, June 21, 2022.

Devoted Health Certification Links, Guides, Contact Info

Devoted Health Certification Requirements for 2023

  • Details refer to certification for Devoted Health. AHIP certification must be completed separately.
  • Devoted Health certification for 2023 launches on Tuesday, June 21, 2022.

Devoted Health Certification Links, Guides, Contact Info

Humana Producer Certification Requirements for 2023

  • Details refer to certification for Humana. AHIP certification must be completed separately.
  • Humana certification for 2023 launches on Tuesday, June 29, 2022.
  • This year Humana will be accepting both AHIP and NAHU.
  • 2023 Certs will cover the remainder of 2022.
  • At the conclusion of Certification & Recertification this year, all agents will be certified to sell all Humana products!

Certification Links, Guides, Phone Numbers, Emails

Humana Producer Certification Requirements for 2023

  • Details refer to certification for Humana. AHIP certification must be completed separately.
  • Humana certification for 2023 launches on Tuesday, June 29, 2022.
  • This year Humana will be accepting both AHIP and NAHU.
  • 2021 Certs will cover the remainder of 2020.
  • At the conclusion of Certification & Recertification this year, all agents will be certified to sell all Humana products!

Certification Links, Guides, Phone Numbers, Emails

Cigna Medicare Producer Certification Requirements for 2023

  • Details refer to certification for Cigna Medicare. AHIP certification must be completed separately.
  • Cigna Medicare certification launches Friday, July 1, 2022.
  • AHIP, Gorman or Pinpoint is required prior to certification.
  • No modules alleviated by passing AHIP or Pinpoint.
  • Passing score is 85%. You have 3 attempts.
  • Fail any module 3 times, agent will have to call the HAAL agent assistance line – 866-442-7516.
  • Agencies must log in with the agency NPN to complete attestation.
  • Face-to-face training is not required but is recommended as a supplement – especially for new agents.
  • 2022 Certs will cover the remainder of 2021.

Cigna Medicare Certification Links, Guides, Phone Numbers, Emails

Cigna Medicare Producer Certification Requirements for 2023

  • Details refer to certification for Cigna Medicare. AHIP certification must be completed separately.
  • Cigna Medicare certification launches Friday, July 1, 2022.
  • AHIP, Gorman or Pinpoint is required prior to certification.
  • No modules alleviated by passing AHIP or Pinpoint.
  • Passing score is 85%. You have 3 attempts.
  • Fail any module 3 times, agent will have to call the HAAL agent assistance line – 866-442-7516.
  • Agencies must log in with the agency NPN to complete attestation.
  • Face-to-face training is not required but is recommended as a supplement – especially for new agents.
  • 2022 Certs will cover the remainder of 2021.

Cigna Medicare Certification Links, Guides, Phone Numbers, Emails

BlueCross BlueShield of TN Producer Certification Requirements for 2023

  • Details refer to certification for BlueCross BlueShield of TN. AHIP certification must be completed separately.
  • BlueCross BlueShield of TN’s 2023 certification launches on Tuesday, June 21, 2022.
  • More information coming soon!

BlueCross BlueShield of TN Producer Certification Requirements for 2023

  • Details refer to certification for BlueCross BlueShield of TN. AHIP certification must be completed separately.
  • BlueCross BlueShield of TN’s 2023 certification launches on Tuesday, June 21, 2022.
  • More information coming soon!

Amerigroup Producer Certification Requirements for 2023

  • Details refer to certification for Amerigroup. AHIP certification must be completed separately.
  • Passing score is 90%.
  • 3 attempts.
  • Certifying for 2023 allows the sale of 2022 products.

Amerigroup Certification Links, Guides, Phone Numbers, Emails

Amerigroup Producer Certification Requirements for 2023

  • Details refer to certification for Amerigroup. AHIP certification must be completed separately.
  • Passing score is 90%.
  • 3 attempts.
  • Certifying for 2023 allows the sale of 2022 products.

Amerigroup Certification Links, Guides, Phone Numbers, Emails

Aetna Producer Certification Requirements for 2023

  • Details refer to certification for Aetna. AHIP certification must be completed separately.
  • Aetna certification for 2023 launches on Wednesday, June 29, 2022.
  • New option in 2022: No cost certification for agents who want to sell only Aetna MA/MAPD or SilverScript PDP products, exclusively.
    This new option allows you to bypass the AHIP Medicare training component and complete an alternative Aetna/SilverScript-only training instead, along with several Aetna-specific training courses (available in English and Spanish). 
  • Passing AHIP does not reduce the number of Aetna test modules.
  • Passing score is 90% for Aetna courses and 90% for AHIP.
  • 3 attempts are allowed for Aetna courses and 90% for AHIP.
  • 2023 certs will cover the remainder of 2022.

Aetna Certification Links, Guides, Phone Numbers, Emails

Aetna Producer Certification Requirements for 2023

  • Details refer to certification for Aetna. AHIP certification must be completed separately.
  • Aetna certification for 2023 launches on Wednesday, June 29, 2022.
  • Passing AHIP does not reduce the number of Aetna test modules.
  • Passing score is 90% for Aetna courses and 90% for AHIP.
  • 3 attempts are allowed for Aetna courses and 90% for AHIP.
  • 2023 certs will cover the remainder of 2022.

Aetna Certification Links, Guides, Phone Numbers, Emails