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Carrier Black Book Guide

carrier black book

Our Carrier Black Book guide is your quick reference for Medicare carrier contacts, information, resources, and more. Select a carrier below for additional information.

Aetna Medicare FMO

Contacts, Information & Resources for Aetna Agents

Find all of the resources Aetna agents need to sell policies and support clients. We’ve compiled contact information, links, portals, and useful document downloads to give you a one-stop-shop for Aetna agent information.

For Your Clients and Policyholders

Aetna Broker Sales Support Unit

Varies by state and business segment. Use Aetna’s Contact Lookup Tool.

Agent Website Technical Support

Aetnaseniorproducts.com offers tools and resources for Aetna agents. Registration is required.

  • Order supplies
  • Book of business reports
  • Commission statements
  • News bulletins/Rate adjustment notices
  • Agent tools
  • Registering your username and password

Agent Website Technical Support Phone Number – 800-587-5139

Agent Website Technical Support Email Address – AetSSIWebAssist@aetna.com

Medicare Supplement Agent Support Portal

Agent Support Portal – Offers resources for Aetna agents selling Medicare supplements.

  • View your sales reports
  • Submit and track applications
  • Order sales materials
  • Sign up for product training
  • Track your progress on promotions
  • Access forms and communications
  • Sign up for alerts and electronic correspondence

Agent Services Email Address – aetssiinformation@aetna.com

Agent Services Phone Number – 866-272-6630

Find a phone number.

Need technical assistance with website secure portal sign up?

Email or call a website technician at 800-587-5139.

Aetna Producer World

Aetna Producer World. Covers Medicare Advantage and PDP.

Online service center developed to meet the informational needs of Aetna’s producers, general agents, and firm employees.

  • Get quotes
  • Find compensation information
  • Check license status
  • Set up direct deposit
  • Get reporting
  • Obtain permission to use the Aetna logo
  • And more

Other Aetna Agent Resources

Request an Aetna Product Kit

Contract with Aetna

Cigna Medicare Resources for Agents

Resources for Cigna Medicare (formerly Cigna-HealthSpring) sales agents, brokers, and producers. Phone numbers, email addresses, agent portals, certification, contracting and appointment, quote tools, and other essential resources for working agents.

For Your Clients and Policyholders

Cigna Medicare’s Website

Additional Resources:

Cigna Medicare Broker and Provider Support

Other Cigna Medicare Agent Resources

Request a Cigna Medicare Product Kit

Contract with Cigna Medicare

Humana Medicare FMO

Humana Agent Resources

Resources for Humana sales agents, brokers, and producers. Phone numbers, email addresses, agent portals, certification, contracting and appointment, quote tools, and other essential resources for working agents.

Humana website – Humana.com

Humana Contact Info for Agents, Brokers, and Producers

Ordering Humana Supplies

  1. Visit Humana’s agent login page at https://www.humana.com/logon/.
  2. Enter your username and password on the left side of the page in the appropriate fields, then click “Sign In.”
  3. A new page will load, and you’ll see a popup window front and center. Select the “For Your Commercial Business” option on the right to open the Agent Portal.
  4. You’ll be transferred to Humana’s Agent Portal. Once the page loads, you’ll see a section on the lower left-hand side of the screen with the heading “Marketing and Products.” Click on the heading to continue.
  5. When the next page loads, the first option you’ll see under the “Marketing” headline is “Order marketing materials.” Choose “Humana Medicare” to enter the ordering area for senior insurance products.

If you need more detailed instructions, Humana also provides a video walkthrough of their supply ordering process.

Other Humana Agent Resources

Request a Humana Product Kit

Contract with Humana

Mutual of Omaha Resources for Agents

Resources for Mutual of Omaha sales agents, brokers, and producers. Phone numbers, email addresses, agent portals, certification, contracting and appointment, quote tools, and other essential resources for working agents.

For Your Clients and Policyholders

Mutual of Omaha Contact Information for Agents

Mutual of Omaha Mobile Quote App

Follow the links or search for “Quotes for Sales Professionals” on either store. Mutual of Omaha also has an online quote tool.

Other Mutual of Omaha Agent  Resources

Request a Mutual of Omaha Product Kit

Contract with Mutual of Omaha

UnitedHealthcare Medicare FMO

UnitedHealthcare Resources for Agents

JARVIS

UHC

WellCare Resources for Agents

Resources for WellCare sales agents, brokers, and producers. Phone numbers, email addresses, agent portals, certification, contracting and appointment, quote tools, and other essential resources for working agents.
 

For Your Clients and Policyholders

WellCare Website – WellCare.com

WellCare Broker and Provider Support

 

 
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Aetna

 

Aetna is an American managed health care company that provides traditional and consumer-directed health care insurance and related services, such as medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans, primarily through employer-paid insurance and benefit programs1. Aetna is a proud CVS Health company and shares a common purpose with CVS Health: bringing their heart to every moment of your health. Aetna believes that everyone should have a fair and just opportunity to achieve their best health, which is known as health equity. Aetna is committed to improving the environment, addressing health inequalities, investing in people’s health, acting with integrity and protecting against health care fraud and abuse.

Clover Health Certification Requirements for 2024

  • Details refer to certification for Clover Health. AHIP certification must be completed separately.

Clover Health Certification Links, Guides, Phone Numbers, Emails

Clover Health Certification Requirements for 2024

  • Details refer to certification for Clover Health. AHIP certification must be completed separately.

Clover Health Certification Links, Guides, Phone Numbers, Emails

Medicare Sales Training Guide

This comprehensive 64-page guide covers senior insurance sales from all angles, from licensing to sales.

“Medicare 101” details coverage types, benefits, eligibility requirements & more!

WellCare Producer Certification Requirements for 2024

  • Details refer to certification for WellCare. AHIP certification must be completed separately.
  • Passing score is 85%.
  • 3 attempts.

WellCare Certification Links, Guides, Phone Numbers, Emails

WellCare Producer Certification Requirements for 2024

  • Details refer to certification for WellCare. AHIP certification must be completed separately.
  • Passing score is 85%.
  • 3 attempts.

WellCare Certification Links, Guides, Phone Numbers, Emails

Shared Health of MS Producer Certification Requirements for 2024

  • Details refer to certification for Shared Health of MS. AHIP certification must be completed separately.
  • More information coming soon!

Shared Health of MS Producer Certification Requirements for 2024

  • Details refer to certification for Shared Health of MS. AHIP certification must be completed separately.
  • More information coming soon!

Devoted Health Certification Requirements for 2024

  • Details refer to certification for Devoted Health. AHIP certification must be completed separately.

Devoted Health Certification Links, Guides, Contact Info

Devoted Health Certification Requirements for 2024

  • Details refer to certification for Devoted Health. AHIP certification must be completed separately.

Devoted Health Certification Links, Guides, Contact Info

Humana Producer Certification Requirements for 2024

  • Details refer to certification for Humana. AHIP certification must be completed separately.
  • English Cert/Recert is now open.
  • To access this training you will login at www.Humana.com, then click on the “Get Certified/Recertify” button from the Humana Vantage home page.

  • If you have completed the Humana PY23 Certification and are currently certified to sell Humana Medicare products, the deadline will be 5:00 pm Eastern on Thursday, November 30, 2023, to complete the PY24 Recertification.

  • Spanish Cert/Recert will be launching later in the summer. More information coming soon.

Certification Links, Guides, Phone Numbers, Emails

Humana Producer Certification Requirements for 2024

  • Details refer to certification for Humana. AHIP certification must be completed separately.
  • English Cert/Recert is now open.
  • To access this training you will login at www.Humana.com, then click on the “Get Certified/Recertify” button from the Humana Vantage home page.

  • If you have completed the Humana PY23 Certification and are currently certified to sell Humana Medicare products, the deadline will be 5:00 pm Eastern on Thursday, November 30, 2023, to complete the PY24 Recertification.

  • Spanish Cert/Recert will be launching later in the summer. More information coming soon.

Certification Links, Guides, Phone Numbers, Emails

Cigna Medicare Producer Certification Requirements for 2024

  • Details refer to certification for Cigna Medicare. AHIP certification must be completed separately.
  • Passing score is 85%. You have 3 attempts.

Cigna Medicare Certification Links, Guides, Phone Numbers, Emails

Cigna Medicare Producer Certification Requirements for 2024

  • Details refer to certification for Cigna Medicare. AHIP certification must be completed separately.
  • Passing score is 85%. You have 3 attempts.

Cigna Medicare Certification Links, Guides, Phone Numbers, Emails

BlueCross BlueShield of TN Producer Certification Requirements for 2024

  • Details refer to certification for BlueCross BlueShield of TN. AHIP certification must be completed separately.
  • More information coming soon!

BlueCross BlueShield of TN Producer Certification Requirements for 2024

  • Details refer to certification for BlueCross BlueShield of TN. AHIP certification must be completed separately.
  • More information coming soon!

Amerigroup Producer Certification Requirements for 2024

  • Details refer to certification for Amerigroup. AHIP certification must be completed separately.
  • Passing score is 90%.
  • 3 attempts.

Amerigroup Certification Links, Guides, Phone Numbers, Emails

Amerigroup Producer Certification Requirements for 2024

  • Details refer to certification for Amerigroup. AHIP certification must be completed separately.
  • Passing score is 90%.
  • 3 attempts.

Amerigroup Certification Links, Guides, Phone Numbers, Emails

Aetna Producer Certification Requirements for 2024

  • Details refer to certification for Aetna. AHIP certification must be completed separately.
  • The 2024 Individual Medicare Producer Certification for MA, MAPD, PDP and SNP launches on Wednesday, June 28, 2023

          Aetna Medicare will offer two certification options:

  • Aetna Medicare Compliance Training: Certifies producers to sell Aetna only (AHIP alternative)
  • AHIP Medicare Training: Certifies producers to sell for mulitiple carriers, including Aetna. 

 

Aetna Certification Links, Guides, Phone Numbers, Emails

Aetna Producer Certification Requirements for 2024

  • Details refer to certification for Aetna. AHIP certification must be completed separately.
  • The 2024 Individual Medicare Producer Certification for MA, MAPD, PDP and SNP launches on Wednesday, June 28, 2023

          Aetna Medicare will offer two certification options:

  • Aetna Medicare Compliance Training: Certifies producers to sell Aetna only (AHIP alternative)
  • AHIP Medicare Training: Certifies producers to sell for mulitiple carriers, including Aetna. 

Aetna Certification Links, Guides, Phone Numbers, Emails