Agent Support Black Book - NCC

Agent Support Black Book

Agent Support Black Book is our collection of vital resources for insurance sales agents, brokers, and producers.

Agent Support and Portals
Phone Numbers and Email Addresses
Contracting, Appointment, and Certification
Mobile Apps, Quoting Tools, and Supply Ordering

Request a Product Kit

Let us email you a product kit for any of our carriers. Kits include Brochures, Commissions, and Rates, all specific to your state.

SilverScript Producer Certification Requirements for 2023

Details refer to certification for SilverScript. AHIP certification must be completed separately.
SilverScript certification for 2022 launches on Wednesday, June 29, 2022.
New option in 2022: No cost certification for agents who want to sell only Aetna MA/MAPD or SilverScript PDP products, exclusively.
This new option allows you to bypass the AHIP Medicare training component and complete an alternative Aetna/SilverScript-only training instead, along with several Aetna-specific training courses (available in English and Spanish).
Agents must do 3 things to be ready to sell SilverScript:
Step #1: Contract with Aetna. This is a requirement to be eligible for commissions on plans with effective dates of 1/1/2023 and later. (Note: If you’re already contracted for Aetna MA/MAPD, you can skip this step, as there’s no additional action you need to take with your contract.)
Step #2: Complete 2023 certification.
Step #3: Receive a ready-to-sell notice
There are separate certification processes for Aetna MA/MAPD and SilverScript PDP. Completing 2023 Aetna certification does not satisfy the certification requirement for SilverScript.
2023 Certs will NOT cover the remainder of 2022.
TAKE AHIP FIRST! If you pass AHIP first you can skip 2 of the 3 SilverScript test modules.
There’s a link on Agent Portal to transmit their AHIP send scores.
In Pinpoint, the direct scores to be sent upon registration for the test, Gorman, agents can use Silver Mail to upload the cert.
Passing score is 90%.
SilverScript allows 3 attempts.

SilverScript Certification Links, Guides, Phone Numbers, Emails

Agent Portal – Tools > Training and Certification > Launch Training
Broker Services
Agent Support Phone: 888-277-4174
Broker Support Email: brokersupport@aetna.com

SilverScript Producer Certification Requirements for 2023

Details refer to certification for SilverScript. AHIP certification must be completed separately.
SilverScript certification for 2023 launches on Wednesday, June 29, 2022.
Agents must do 3 things to be ready to sell SilverScript:
Step #1: Contract with Aetna. This is a requirement to be eligible for commissions on plans with effective dates of 1/1/2023 and later. (Note: If you’re already contracted for Aetna MA/MAPD, you can skip this step, as there’s no additional action you need to take with your contract.)
Step #2: Complete 2023 certification.
Step #3: Receive a ready-to-sell notice
There are separate certification processes for Aetna MA/MAPD and SilverScript PDP. Completing 2023 Aetna certification does not satisfy the certification requirement for SilverScript.
2023 Certs will NOT cover the remainder of 2022.
TAKE AHIP FIRST! If you pass AHIP first you can skip 2 of the 3 SilverScript test modules.
There’s a link on Agent Portal to transmit their AHIP send scores.
In Pinpoint, the direct scores to be sent upon registration for the test, Gorman, agents can use Silver Mail to upload the cert.
Passing score is 90%.
SilverScript allows 3 attempts.

SilverScript Certification Links, Guides, Phone Numbers, Emails

Agent Portal – Tools > Training and Certification > Launch Training
Broker Services
Agent Support Phone: 888-277-4174
Broker Support Email: brokersupport@aetna.com