Our Carrier Black Book guide is your quick reference for Medicare carrier contacts, information, resources, and more. Select a carrier below for additional information.
Contacts, Information & Resources for Aetna Agents
Find all of the resources Aetna agents need to sell policies and support clients. We’ve compiled contact information, links, portals, and useful document downloads to give you a one-stop-shop for Aetna agent information.
For Your Clients and Policyholders
- Aetna website – aetna.com
- Aetna Corporate Contact Center – 800-872-8623 (800-US-AETNA)
- Aetna Medicare phone number – 855-335-1407
- Aetna Medicare email contact form
- Aetna Member Services email contact form
- Aetna Mobile App
Aetna Broker Sales Support Unit
Varies by state and business segment. Use Aetna’s Contact Lookup Tool.
Agent Website Technical Support
Aetnaseniorproducts.com offers tools and resources for Aetna agents. Registration is required.
- Order supplies
- Book of business reports
- Commission statements
- News bulletins/Rate adjustment notices
- Agent tools
- Registering your username and password
Agent Website Technical Support Phone Number – 800-587-5139
Agent Website Technical Support Email Address – AetSSIWebAssist@aetna.com
Medicare Supplement Agent Support Portal
Agent Support Portal – Offers resources for Aetna agents selling Medicare supplements.
- View your sales reports
- Submit and track applications
- Order sales materials
- Sign up for product training
- Track your progress on promotions
- Access forms and communications
- Sign up for alerts and electronic correspondence
Agent Services Email Address – aetssiinformation@aetna.com
Agent Services Phone Number – 866-272-6630
Need technical assistance with website secure portal sign up?
Email or call a website technician at 800-587-5139.
Aetna Producer World
Aetna Producer World. Covers Medicare Advantage and PDP.
Online service center developed to meet the informational needs of Aetna’s producers, general agents, and firm employees.
- Get quotes
- Find compensation information
- Check license status
- Set up direct deposit
- Get reporting
- Obtain permission to use the Aetna logo
- And more
Other Aetna Agent Resources
- AHIP and Aetna Certification
- Plan details and coverage by state
- Supply Ordering Plan Year 2020 (PDF)
- Aetna Marketing Studio
- Aetna Medicare Product Certification Training for Individual Medicare
- Quick Quote
- Request Permission to Use Logo
- Summary of Benefits and Coverage (SBC) and Plan Design Document (PDD) Search Tool
- Policyholder FAQs, with answers to hundreds of common questions.
- Producer FAQs
Request an Aetna Product Kit
Contract with Aetna
Cigna Medicare Resources for Agents
Resources for Cigna Medicare (formerly Cigna-HealthSpring) sales agents, brokers, and producers. Phone numbers, email addresses, agent portals, certification, contracting and appointment, quote tools, and other essential resources for working agents.
For Your Clients and Policyholders
- Medicare Advantage Support (Arizona) – 800-627-7534
- Medicare Advantage Support (All Other States) – 800-668-3813
- Prescription Drug Plan Support – 800-222-6700
Additional Resources:
- Cigna’s Coronavirus (COVID-19) Medicare/Medicaid Resource Center
- Find a Doctor
- Find a Pharmacy or Check Drug Prices
Cigna Medicare Broker and Provider Support
- Cigna Medicare Advantage Broker Portal
- Agent Assistance Line – 866-442-7516
- Cigna Medicare Producer University
- Provider Manuals and Resources
Other Cigna Medicare Agent Resources
- AHIP and Cigna Medicare Certification
- Cigna Plan Details
- Certification Website (Login Required)
- Product Finder
- Supply Ordering: Cigna AgentView (Login Required)
Request a Cigna Medicare Product Kit
Contract with Cigna Medicare
Humana Agent Resources
Resources for Humana sales agents, brokers, and producers. Phone numbers, email addresses, agent portals, certification, contracting and appointment, quote tools, and other essential resources for working agents.
Humana website – Humana.com
- Customer Support
- General Phone – 800-448-6262
- Medicare Customer Service Phone – 800-457-4708 TTY 711
- Dental/Vision Insurance – 877-877-1051
- Insurance through Employers – 800-448-6262
- Medicaid Customer Service – 800-477-6931 TTY 711
- Docs and Forms
- Drug List Search for Medicare
- Find a Doctor
- Humana Pharmacy – Refill Prescriptions
- Pay Your Plan Premium
- Mobile Apps
- Humana Pharmacy
- MyHumana – Coverage, network providers, claims
- Go365 – Fitness and health
Humana Contact Info for Agents, Brokers, and Producers
- Humana Agent Support Email – agentsupport@humana.com
- Humana Agent Support Phone – 800-309-3163
- Humana Agent Website Portal Login
- Commission statements
- Forms
- Marketing materials
- Quote tools
- Enrollment tools
- Training and certification
- Plan summaries and more
Ordering Humana Supplies
- Visit Humana’s agent login page at https://www.humana.com/logon/.
- Enter your username and password on the left side of the page in the appropriate fields, then click “Sign In.”
- A new page will load, and you’ll see a popup window front and center. Select the “For Your Commercial Business” option on the right to open the Agent Portal.
- You’ll be transferred to Humana’s Agent Portal. Once the page loads, you’ll see a section on the lower left-hand side of the screen with the heading “Marketing and Products.” Click on the heading to continue.
- When the next page loads, the first option you’ll see under the “Marketing” headline is “Order marketing materials.” Choose “Humana Medicare” to enter the ordering area for senior insurance products.
If you need more detailed instructions, Humana also provides a video walkthrough of their supply ordering process.
Other Humana Agent Resources
Request a Humana Product Kit
Contract with Humana
Mutual of Omaha Resources for Agents
Resources for Mutual of Omaha sales agents, brokers, and producers. Phone numbers, email addresses, agent portals, certification, contracting and appointment, quote tools, and other essential resources for working agents.
For Your Clients and Policyholders
- Mutual of Omaha website – mutualofomaha.com.
- Customer Service Phone Number Finder
- 800-228-7104 – Customer Service General Phone Number
- Forms
Mutual of Omaha Contact Information for Agents
- Sales Professional Access (SPA) – Mutual of Omaha Agent and producer portal login
- Support Email Contact Form
- Agent Support – 800-775-1000
- Compensation Support – 800-475-4465
- Field Assistance Center
- Career Agents – 800-228-7669
- Independent Producers – 800-847-9785
- Licensing Support – 800-867-6873
- Underwriting – 800-995-9324
- Sales Support
- Career Agents – 877-617-5589
- Independent Agents – 800-693-6083
- Appointments
- Contracting
- Licensing
- Marketing Materials
- Sales and Product Support
- Technical Support for Career Agents – 800-228-7669
- Technical Support for Independent Agents – 800-847-9785
Mutual of Omaha Mobile Quote App
Follow the links or search for “Quotes for Sales Professionals” on either store. Mutual of Omaha also has an online quote tool.
Other Mutual of Omaha Agent Resources
- Agent incentives and trips
- Design Guide – Brand standard, logo, colors, print design, email design.
- Quotes for Sales Professionals
- Mutual of Omaha and AHIP Certification
- Mutual of Omaha plan details and coverage by state
Request a Mutual of Omaha Product Kit
Contract with Mutual of Omaha
WellCare Resources for Agents
For Your Clients and Policyholders
WellCare Website – WellCare.com
- WellCare Online Contact Form
- Customer Support Phone – 800-960-2530
- WellCare app for AndroidWellCare app for iOS
WellCare Broker and Provider Support
- WellCare Agent Services – 866-822-1339
- Appointment Verification Line (Telephonic SOA for PDP) – 877-297-3625
- Medicare Provider Phone – 855-538-0454
- PDP Provider Phone – 888-550-5252
- WellCare Media Relations Phone – 813-290-6208
- WellCare Media Relations Email
- WellCare Provider Portal (select your state at the link to be taken to the correct portal)
