Contacts, Information & Resources for Aetna Agents
Find all of the resources Aetna agents need to sell policies and support clients. We’ve compiled contact information, links, portals, and useful document downloads to give you a one-stop-shop for Aetna agent information.
For Your Clients and Policyholders
- Aetna website – aetna.com
- Aetna Corporate Contact Center – 800-872-8623 (800-US-AETNA)
- Aetna Medicare phone number – 855-335-1407
- Aetna Medicare email contact form
- Aetna Member Services email contact form
- Aetna Mobile App
Aetna Broker Sales Support Unit
Varies by state and business segment. Use Aetna’s Contact Lookup Tool.
Agent Website Technical Support
Aetnaseniorproducts.com offers tools and resources for Aetna agents. Registration is required.
- Order supplies
- Book of business reports
- Commission statements
- News bulletins/Rate adjustment notices
- Agent tools
- Registering your username and password
Agent Website Technical Support Phone Number – 800-587-5139
Agent Website Technical Support Email Address – AetSSIWebAssist@aetna.com
Medicare Supplement Agent Support Portal
Agent Support Portal – Offers resources for Aetna agents selling Medicare supplements.
- View your sales reports
- Submit and track applications
- Order sales materials
- Sign up for product training
- Track your progress on promotions
- Access forms and communications
- Sign up for alerts and electronic correspondence
Agent Services Email Address – firstname.lastname@example.org
Agent Services Phone Number – 866-272-6630
Need technical assistance with website secure portal sign up?
Email or call a website technician at 800-587-5139.
Aetna Producer World
Aetna Producer World. Covers Medicare Advantage and PDP.
Online service center developed to meet the informational needs of Aetna’s producers, general agents, and firm employees.
- Get quotes
- Find compensation information
- Check license status
- Set up direct deposit
- Get reporting
- Obtain permission to use the Aetna logo
- And more
Other Aetna Agent Resources
- AHIP and Aetna Certification
- Plan details and coverage by state
- Individual Medicare Producer Guide (PDF)
- Supply Ordering Plan Year 2020 (PDF)
- Aetna Marketing Studio
- Aetna Medicare Product Certification Training for Individual Medicare
- Quick Quote
- Request Permission to Use Logo
- Summary of Benefits and Coverage (SBC) and Plan Design Document (PDD) Search Tool
- Policyholder FAQs, with answers to hundreds of common questions.
- Producer FAQs, including:
- How do I become an Aetna producer?
- What is required to be “ready to sell” Aetna Individual Medicare products (MA/MAPD and PDP)?
- Where can I learn more about your compensation program?
- What is Producer World?
- Who can I contact in my area to help me learn more about Aetna products, services, and plan designs?
- Where can I find information about participating doctors, dentists, and hospitals? How do I get a quote from Aetna for my clients?
- Where can I find information about enrollment options for my clients?
- Where can I go to help my Employers & Organizations with common questions they may have?