Aetna Agent Support Black Book


Contacts, Information & Resources for Aetna Agents

Find all of the resources Aetna agents need to sell policies and support clients. We’ve compiled contact information, links, portals, and useful document downloads to give you a one-stop-shop for Aetna agent information.

For Your Clients and Policyholders

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Aetna Broker Sales Support Unit

Varies by state and business segment. Use Aetna’s Contact Lookup Tool.

Agent Website Technical Support offers tools and resources for Aetna agents. Registration is required.

  • Order supplies
  • Book of business reports
  • Commission statements
  • News bulletins/Rate adjustment notices
  • Agent tools
  • Registering your username and password

Agent Website Technical Support Phone Number – 800-587-5139

Agent Website Technical Support Email Address –

Medicare Supplement Agent Support Portal

Agent Support Portal – Offers resources for Aetna agents selling Medicare supplements.

  • View your sales reports
  • Submit and track applications
  • Order sales materials
  • Sign up for product training
  • Track your progress on promotions
  • Access forms and communications
  • Sign up for alerts and electronic correspondence

Agent Services Email Address –

Agent Services Phone Number – 866-272-6630

Find a phone number.

Need technical assistance with website secure portal sign up?

Email or call a website technician at 800-587-5139.

Aetna Producer World

Aetna Producer World. Covers Medicare Advantage and PDP.

Online service center developed to meet the informational needs of Aetna’s producers, general agents, and firm employees.

  • Get quotes
  • Find compensation information
  • Check license status
  • Set up direct deposit
  • Get reporting
  • Obtain permission to use the Aetna logo
  • And more

Other Aetna Agent Resources