Enrollment Central FAQs

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General Questions

No. The broker and consumer facing sites are only available in English.

No, the quick quote and plan comparisons are only available in English.

Yes. For more information please contact the Enrollment Central Team at enrollment.central@nccagent.com.  You can also attend a webinar to learn more about the platform.  To attend click here.

Agent Permissions (Carriers, Carrier Plans, & State Licensing)

Yes, you can view all plans on Enrollment Central.  Quoting and enrollment capabilities are limited to active NCC contracts with a ready to sell certification through the carrier.  

If you are unable to quote or enroll a carrier or carrier-specific plans, please contact the Enrollment Central Team at enrollment.central@nccagent.com.  

The Enrollment Central Team must be notified if you receive an approved contract, complete a new certification, or add a new licenses to your product spread.  All data entry is manual, the Enrollment Central system does not talk to NCC’s CRM or SureLC.  

The Enrollment Central system does not talk to SureLC when you add an additional license.  Please contact the Enrollment Central Team at enrollment.central@nccagent.com and request the new license to be added to Enrollment Central.  

Please contact the Enrollment Central Team at enrollment.central@nccagent.com and request the new contract to be added to Enrollment Central.  Prior to adding the carrier plan to Enrollment Central, all required certifications must be complete.  

Enrollment Central Access

To request access to the Enrollment Central platform you must attend a training and sign the plan year’s attestation.

No. You must have internet access to use the Enrollment Central platform.

No. Enrollment Central is only available on the internet.

The information you save on the platform – such as address, contact information, and drug lists – will be saved in the beneficiary’s profile for 10 years. Enrollment Central also will save the beneficiary’s application and enrollment history for one calendar year. 

A broker or agent will need to request personal information from a beneficiary in order to enter Enrollment Central. The main responsibility of the broker/agent is to protect any and all personal information of the beneficiary. The minimum necessary should only be requested as far as the amount and type of information. There may be various situations that arise that will call for the Agency Principal to access an agent’s beneficiary’s PHI. The following are examples of situations that will allow the Agency Principal to access the Agent’s files:

  • Agent’s employment is terminated, or they decide to leave the agency
  • Agent is on vacation
  • Agent does not have access to the internet and/or Enrollment Central

The information you enter into Enrollment Central will only be accessed by you, the agent, the Enrollment Central Project Manager, the Compliance Manager, and upper management at NCC.  The client information you enter into the system will not be shared with other agents except your agency principal (if applicable).  NCC will never solicit your book of business entered into Enrollment Central.  

Creating a New Profile

The beneficiary’s first name, last name, and zip code.

No. You must complete one profile for each beneficiary.

No. You must choose one zip code to choose a plan. If the beneficiary has more than one address, choose the zip code the consumer lives at for most of the year.  If needed, a separate mailing addressed can be entered into the system as well.  

No. This year’s platform does not have that capability. The beneficiary’s Medicare ID number will be on their Medicare Card. 

Medicare Card

Yes. You can enter up to 249 characters in the following fields: Medicare ID, Parts A & B Effective Dates, Current Coverage & Premium, Extra Help Eligibility, and Medicaid Eligibility.  This information will not prepopulate into enrollment applications.  

No. This platform does not have the capability to access that information.  Ask the beneficiary to call the Social Security office at 800-772-1213 (TTY 800-325-0778).  If the beneficiary has not yet applied for extra help and may qualify, you can help them apply online at SSA.gov

Scope of Appointment

After an enrollment has been submitted, if the carrier requires it, please send the completed Scope of Appointment with a confirmation number to the carrier via fax. 

Yes. You can use the same email to send a Scope of Appointment for two different beneficiaries.  Always remember to ask the beneficiary to complete one Scope of Appointment per person, and send the Scope of Appointments to the carrier upon completion of enrollment.

No. You MUST send a scope of appointment to the carrier upon completion of enrollment if the carrier requires it.  

Yes. You may store a copy of the paper scope in Enrollment Central’s platform by uploading the signed SOA to the beneficiary’s profile under SOA. Please fax the signed Scope of Appointment with a confirmation number to the carrier.

Although highly recommended, you are not required to upload a signed SOA to the Enrollment Central platform to complete an enrollment. Please fax the signed SOA to the carrier after the enrollment is complete. Don’t forget the confirmation number.  

No. You are not required to send the SOA via email or text from this platform. Use a paper SOA if the beneficiary does not have access to email or text. 

No, you cannot save a telephonic SOA in Enrollment Central.  

Health Information

We take the security and confidentiality of personal data very seriously. We use up-to-date data storage and security techniques to protect personal information from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction, or accidental loss. All processors of personal data and any third parties we engage to process personal information are obligated to respect the confidentiality of the information. We keep personal data for only as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal reporting or document retention requirements.

We protect personal data during transit using encryption protocols such as Transport Layer Security (TLS). We use computer systems with limited access protocols, housed in facilities using physical, electronic, and procedural security measures to protect the confidentiality and security of information transmitted to us. We keep strict security standards to prevent any unauthorized access.

If your zip code is incorrect in the health information section, go back to the beneficiary’s profile and change the zip code.

The age selected in health information is auto-populated via the profile page.  If the age range is incorrect, select the age range that best corresponds with the beneficiary’s closest birthday. This information does not reflect the plan premium. It is used to calculate a more accurate estimate of costs with each available plan. 

Good Health– The beneficiary sees a healthcare provider for only preventative needs or an occasional problem.

Fair Health– The beneficiary sees healthcare providers for one chronic or multiple health issues. 

Poor Health– The beneficiary sees healthcare providers for more than one chronic condition or may need an occasional major procedure. 

*This information does not impact the premium of the plan.  Health status is only used to calculate a more accurate estimate of costs for each plan. 

No, health guidelines do not impact the plan premium. It is used to calculate a more accurate estimate of costs with each available plan. 

Medicare Extra Help

Ask the beneficiary to call the Social Security office at 1-800-772-1213 (TTY 1-800-325-0778). If the beneficiary has not yet applied for extra help and may qualify, you can help them apply online at SSA.gov. 

No, the extra help level(s) the beneficiary qualifies for do not impact the type of plans that populate on the platform. The level of extra help the beneficiary qualifies for impacts the estimated cost for prescription drugs. Every plan, including extra help plans will populate on the quoting platform. It is your job to identify which plan the beneficiary may or may not qualify for.

If the special needs plans do not autopopulate on Enrollment Central, click Add all Special Needs Plans (SNP).  

Adding Drugs

Although highly recommended, the beneficiary does not need to provide a list of prescription drugs to receive a quote. For an estimate of how much drugs will cost with each plan, please provide the prescription drug list or connect to MyMedicare.gov via Blue Button.  

Most drugs allow you to choose a generic equivalent or change the dosage, the quantity, or the frequency of the prescription drug.

Yes, the list of prescription drugs will be saved in the beneficiary’s profile. 

Pharmacy

Yes, you can choose up to three pharmacies in Enrollment Central.  

Search for pharmacies using the address, 5-digit ZIP code, or name of the pharmacy.  You can also view pharmacies using the map tool.  The search is based on proximity to the zip code you entered earlier. 

To perform a new search, you can adjust the map or enter a new location or pharmacy name in the search box.

Enrollment Central highly recommends choosing a pharmacy prior to running a quote for the beneficiary. To access the most accurate drug pricing on the quoting platform, please choose a pharmacy.

Quote and Compare

Yes, you can select the “Plans” option available on the home page. “Plans” allows the agent to bypass a consultation and quote the beneficiary.  Click here for quoting and enrollment information and training.

The beneficiary can receive as many quotes as the agent wishes to send. The agent has the option to send a comparison of up to three plans at a time.

Yes, a beneficiary can enroll themselves in a plan using your Consumer-Facing Site.  You can also complete the application yourself (as the agent) and send the beneficiary the completed application to sign via text or email.  For more information and training about this feature click here

For details on how to access your Consumer Facing Site, click here.

Yes, you will receive credit for a sale made from a self-enrolling beneficiary on your Consumer Facing Site after a plan comparison or a quick quote is sent.

Yes. You can share the link to your personal, consumer facing site on social media sites such as LinkedIn, Facebook, Instagram, etc.  For more information about your personal URL click here.  

No. You may only use plan compare to compare three similar types of plans. The plans compared must be either MA, MAPD, or MEDIGAP plans. MA and MAPD plans cannot be compared. Likewise, MA and MEDIGAP plans cannot be compared and MA and MEDIGAP plans can not be compared.

Beneficiary Enrollment

Enrollment Central has a 100% success rate with application submission to carriers.  It typically takes the carrier 2-3 business days to process an enrollment application during lock-in.  During AEP, it could take up to 2-3 weeks because of increased application submissions.  

Yes. Some DSNP and CSNP plans function differently than traditional plans on the broker and consumer-facing site. For more information about the capabilities of each carrier’s DSNP and CSNP plans on the broker and consumer facing sites, please click here.

No. You must use the broker-facing site to enroll a beneficiary. For many plans, the beneficiary can enroll themselves on your consumer facing site after a quote is sent.  You can also complete the enrollment application for the beneficiary and send the enrollment to the beneficiary using text or email.  

It depends on the carrier’s preference. Some may populate, while others may not.

Yes. The enrollment application is saved on the site in PDF for the plan year it was placed. For example, Plan Year 2021 PDF is available on the Plan Year 2021 site, but will not be available on the Plan Year 2022 site. NCC suggests you save the PDF of a client’s application for your own records. 

The beneficiary’s profile and enrollment information can be accessed on your broker-facing platform under “Search Profiles.” Choose to search for the beneficiary’s profile and enrollment information using the beneficiary’s first name, last name, phone, date of birth, confirmation number, HICN/MBI, Application Start Date, or Application End Date.

Yes, although limited, you can export a list of beneficiary information from Enrollment Central.  

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WellCare Producer Certification Requirements for 2022

  • Details refer to certification for WellCare. AHIP certification must be completed separately.
  • WellCare certification for 2022 launches on Wednesday, July 7, 2021.
  • Passing AHIP does not reduce the number of WellCare test modules.
  • Passing score is 85%.
  • 3 attempts.

WellCare Certification Links, Guides, Phone Numbers, Emails

WellCare Producer Certification Requirements for 2022

  • Details refer to certification for WellCare. AHIP certification must be completed separately.
  • WellCare certification for 2022 launches on Wednesday, July 7, 2021.
  • Passing AHIP does not reduce the number of WellCare test modules.
  • Passing score is 85%.
  • 3 attempts.

WellCare Certification Links, Guides, Phone Numbers, Emails

UnitedHealthcare Producer Certification Requirements for 2022

  • Details refer to certification for UnitedHealthcare. AHIP certification must be completed separately.
  • UnitedHealthcare certification for 2022 launches on Monday, June 28, 2021.
    • If the required prerequisite modules are failed an agent will receive no earned renewals during the plan year!
    • Take AHIP first! If you pass AHIP prior to taking the certification, you can skip 5 of the modules in UHC’s certification.
    • UHC allows 6 attempts to pass AHIP.
    • UHC allows 6 attempts per the prerequisite modules.
    • UHC allows 6 attempts per plan module.
    • 3 prerequisites: Medicare Basics, Ethics and Compliance, and AARP Course.
    • AHIP eliminates the need for the Medicare Basics course.
    • 3 modules to complete.
    • 1 optional: CSNP/DSNP.
    • Passing score for UCH certs is 85%.
    • 2021 certifications will cover the remainder of 2020.

UnitedHealthcare Certification Links, Guides, Phone Numbers, Emails

UnitedHealthcare Producer Certification Requirements for 2022

  • Details refer to certification for UnitedHealthcare. AHIP certification must be completed separately.
  • UnitedHealthcare certification for 2022 launches on Monday, June 28, 2021.
    • If the required prerequisite modules are failed an agent will receive no earned renewals during the plan year!
    • Take AHIP first! If you pass AHIP prior to taking the certification, you can skip 5 of the modules in UHC’s certification.
    • UHC allows 6 attempts to pass AHIP.
    • UHC allows 6 attempts per the prerequisite modules.
    • UHC allows 6 attempts per plan module.
    • 3 prerequisites: Medicare Basics, Ethics and Compliance, and AARP Course.
    • AHIP eliminates the need for the Medicare Basics course.
    • 3 modules to complete.
    • 1 optional: CSNP/DSNP.
    • Passing score for UCH certs is 85%.
    • 2022 certifications will cover the remainder of 2021.

UnitedHealthcare Certification Links, Guides, Phone Numbers, Emails

SilverScript Producer Certification Requirements for 2022

  • Details refer to certification for SilverScript. AHIP certification must be completed separately.
  • SilverScript certification for 2022 launches on Tuesday, June 29, 2021.
  • Agents must do 3 things to be ready to sell SilverScript:
    Step #1: Contract with Aetna. This is a requirement to be eligible for commissions on plans with effective dates of 1/1/2022 and later. (Note: If you’re already contracted for Aetna MA/MAPD, you can skip this step, as there’s no additional action you need to take with your contract.)
    Step #2: Complete 2022 certification.
    Step #3: Receive a ready-to-sell notice
  • There are separate certification processes for Aetna MA/MAPD and SilverScript PDP. Completing 2022 Aetna certification does not satisfy the certification requirement for SilverScript.
  • 2022 Certs will NOT cover the remainder of 2021.
  • TAKE AHIP FIRST! If you pass AHIP first you can skip 2 of the 3 SilverScript test modules. 
  • There’s a link on Agent Portal to transmit their AHIP send scores. 
  • In Pinpoint, the direct scores to be sent upon registration for the test, Gorman, agents can use Silver Mail to upload the cert.
  • Passing score is 90%.
  • SilverScript allows 3 attempts.

SilverScript Certification Links, Guides, Phone Numbers, Emails

SilverScript Producer Certification Requirements for 2022

  • Details refer to certification for SilverScript. AHIP certification must be completed separately.
  • SilverScript certification for 2022 launches on Tuesday, June 29, 2021.
  • Agents must do 3 things to be ready to sell SilverScript:
    Step #1: Contract with Aetna. This is a requirement to be eligible for commissions on plans with effective dates of 1/1/2022 and later. (Note: If you’re already contracted for Aetna MA/MAPD, you can skip this step, as there’s no additional action you need to take with your contract.)
    Step #2: Complete 2022 certification.
    Step #3: Receive a ready-to-sell notice
  • There are separate certification processes for Aetna MA/MAPD and SilverScript PDP. Completing 2022 Aetna certification does not satisfy the certification requirement for SilverScript.
  • 2022 Certs will NOT cover the remainder of 2021.
  • TAKE AHIP FIRST! If you pass AHIP first you can skip 2 of the 3 SilverScript test modules. 
  • There’s a link on Agent Portal to transmit their AHIP send scores. 
  • In Pinpoint, the direct scores to be sent upon registration for the test, Gorman, agents can use Silver Mail to upload the cert.
  • Passing score is 90%.
  • SilverScript allows 3 attempts.

SilverScript Certification Links, Guides, Phone Numbers, Emails

Shared Health of MS Producer Certification Requirements for 2022

  • Details refer to certification for Shared Health of MS. AHIP certification must be completed separately.
  • Shared Health of MS has not yet announced their 2022 certification launch date.
  • More information coming soon!

Shared Health of MS Producer Certification Requirements for 2022

  • Details refer to certification for Shared Health of MS. AHIP certification must be completed separately.
  • Shared Health of MS has not yet announced their 2022 certification launch date.
  • More information coming soon!

Mutual of Omaha Producer Certification Requirements for 2022

  • Details refer to certification for Mutual of Omaha. AHIP certification must be completed separately.
  • Mutual of Omaha certification for 2022 launches on Tuesday, June 29, 2021.
  • There are three components to be “Ready to Sell” Medicare Advantage (MA) for Mutual of Omaha Medicare Advantage Company (MOMAC), Medicare Advantage Insurance Company of Omaha, (MAICO) and Prescription Drug Plans (PDP) for Omaha Health Insurance Company (OHIC). All three components must be completed.
        1. Contracting
        2. AHIP Certification
        3. Product Training
  • Passing score for Mutual of Omaha product training is 85%.
  • 3 attempts.
  • Must pass AHIP and two Mutual of Omaha courses: Medicare Advantage and Prescription Drug. 
  • Training is only accessible to agents who are contracted with Mutual of Omaha for that product.
  • 2021 certs will cover the remainder of 2020.

Mutual of Omaha Certification Links, Guides, Phone Numbers, Emails

Mutual of Omaha Producer Certification Requirements for 2022

  • Details refer to certification for Mutual of Omaha. AHIP certification must be completed separately.
  • Mutual of Omaha certification for 2022 launches on Tuesday, June 29, 2021.
  • There are three components to be “Ready to Sell” Medicare Advantage (MA) for Mutual of Omaha Medicare Advantage Company (MOMAC), Medicare Advantage Insurance Company of Omaha, (MAICO) and Prescription Drug Plans (PDP) for Omaha Health Insurance Company (OHIC). All three components must be completed.
        1. Contracting
        2. AHIP Certification
        3. Product Training
  • Passing score for Mutual of Omaha product training is 85%.
  • 3 attempts.
  • Must pass AHIP and two Mutual of Omaha courses: Medicare Advantage and Prescription Drug. 
  • Training is only accessible to agents who are contracted with Mutual of Omaha for that product.
  • 2021 certs will cover the remainder of 2020.

Mutual of Omaha Certification Links, Guides, Phone Numbers, Emails

Humana Producer Certification Requirements for 2022

  • Details refer to certification for Humana. AHIP certification must be completed separately.
  • Humana certification for 2022 launches on Tuesday, June 29, 2021.
  • This year Humana will be accepting both AHIP and NAHU.
  • 2021 Certs will cover the remainder of 2020.
  • At the conclusion of Certification & Recertification this year, all agents will be certified to sell all Humana products!

Certification Links, Guides, Phone Numbers, Emails

Humana Producer Certification Requirements for 2022

  • Details refer to certification for Humana. AHIP certification must be completed separately.
  • Humana certification for 2022 launches on Tuesday, June 29, 2021.
  • This year Humana will be accepting both AHIP and NAHU.
  • 2021 Certs will cover the remainder of 2020.
  • At the conclusion of Certification & Recertification this year, all agents will be certified to sell all Humana products!

Certification Links, Guides, Phone Numbers, Emails

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Cigna Medicare Producer Certification Requirements for 2022

  • Details refer to certification for Cigna Medicare. AHIP certification must be completed separately.
  • Cigna Medicare certification launches Thursday, July 1, 2021.
  • AHIP, Gorman or Pinpoint is required prior to certification.
  • No modules alleviated by passing AHIP or Pinpoint.
  • Passing score is 85%. You have 3 attempts.
  • Fail any module 3 times, agent will have to call the HAAL agent assistance line – 866-442-7516.
  • Agencies must log in with the agency NPN to complete attestation.
  • Face-to-face training is not required but is recommended as a supplement – especially for new agents.
  • 2022 Certs will cover the remainder of 2021.

Cigna Medicare Certification Links, Guides, Phone Numbers, Emails

Cigna Medicare Producer Certification Requirements for 2022

  • Details refer to certification for Cigna Medicare. AHIP certification must be completed separately.
  • Cigna Medicare certification launches Thursday, July 1, 2021.
  • AHIP, Gorman or Pinpoint is required prior to certification.
  • No modules alleviated by passing AHIP or Pinpoint.
  • Passing score is 85%. You have 3 attempts.
  • Fail any module 3 times, agent will have to call the HAAL agent assistance line – 866-442-7516.
  • Agencies must log in with the agency NPN to complete attestation.
  • Face-to-face training is not required but is recommended as a supplement – especially for new agents.
  • 2022 Certs will cover the remainder of 2021.

Cigna Medicare Certification Links, Guides, Phone Numbers, Emails

BlueCross BlueShield of TN Producer Certification Requirements for 2022

  • Details refer to certification for BlueCross BlueShield of TN. AHIP certification must be completed separately.
  • BlueCross BlueShield of TN’s 2022 certification launch date has not yet been announced.
  • More information coming soon!

BlueCross BlueShield of TN Producer Certification Requirements for 2022

  • Details refer to certification for BlueCross BlueShield of TN. AHIP certification must be completed separately.
  • BlueCross BlueShield of TN’s 2022 certification launch date has not yet been announced.
  • More information coming soon!

Amerigroup Producer Certification Requirements for 2022

  • Details refer to certification for Amerigroup. AHIP certification must be completed separately.
  • Amerigroup’s certification for 2022 launches on Wednesday, June 30, 2021.
  • Passing score is 90%.
  • 3 attempts.
  • Certifying for 2022 allows the sale of 2021 products.

Amerigroup Certification Links, Guides, Phone Numbers, Emails

Amerigroup Producer Certification Requirements for 2022

  • Details refer to certification for Amerigroup. AHIP certification must be completed separately.
  • Amerigroup’s certification for 2022 launches on Wednesday, June 30, 2021.
  • Passing score is 90%.
  • 3 attempts.
  • Certifying for 2022 allows the sale of 2021 products.

Amerigroup Certification Links, Guides, Phone Numbers, Emails

Aetna Producer Certification Requirements for 2022

  • Details refer to certification for Aetna. AHIP certification must be completed separately.
  • Aetna certification for 2022 launches on Tuesday, June 29, 2021.
  • Passing AHIP does not reduce the number of Aetna test modules.
  • Passing score is 90% for Aetna courses and 90% for AHIP.
  • 3 attempts are allowed for Aetna courses and 90% for AHIP.
  • 2022 certs will cover the remainder of 2021.

Aetna Certification Links, Guides, Phone Numbers, Emails

Aetna Producer Certification Requirements for 2022

  • Details refer to certification for Aetna. AHIP certification must be completed separately.
  • Aetna certification for 2022 launches on Tuesday, June 29, 2021.
  • Passing AHIP does not reduce the number of Aetna test modules.
  • Passing score is 90% for Aetna courses and 90% for AHIP.
  • 3 attempts are allowed for Aetna courses and 90% for AHIP.
  • 2022 certs will cover the remainder of 2021.

Aetna Certification Links, Guides, Phone Numbers, Emails