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AEP Is Less Than 2 Weeks Away. Are You Ready?

Saturday, October 15 marks the beginning of AEP, when you can begin selling Medicare for Plan Year 2023.

These next two weeks are critical. While you can’t start writing policies until the 15th, you should be marketing them now. You should also take time to prepare, and that’s where we come in. Once again this year we’ve put together guidance and resources to help you make this your best AEP yet.

CMS Call Recording and the New Final Rule

When word came down from CMS that all sales calls are to be recorded starting with this AEP, the reaction from agents ranged from frustration to outright panic. It’s understandable, considering the change requires agents to set up and in some cases learn new technologies.

Our answer to the new rule was to create an all-in-one resource to help you meet the new CMS call recording requirements. It includes information on multiple call recording solutions, videos of webinars, and answers to all of your burning questions about recording calls this AEP.

Compliance Guidance for Handling Applications Received Before October 15

You’re probably already aware of the fact that you cannot submit applications you receive for AEP until October 15, but there’s plenty of detail beyond that, and you need to be aware to stay in compliance.

Click below to download our in-depth FAQ and make sure you manage early applications compliantly this AEP.

Enrollment Central Users: Make Sure You're Up-To-Date

If you use Enrollment Central, NCC’s quoting and enrollment tool for Medicare agents, now is the time to make sure you’re up on the latest changes for Plan Year 2023, including the newly added call recording capabilities.

Agents who are new to Enrollment Central will need to attend a Training webinar. If you’ve used the platform before, you’ll need to attend an Updates webinar. Webinar attendance and a signed attestation are required before you gain access to Enrollment Central’s 2023 portal.

Webinar dates are closing next month, so be sure to sign up if you haven’t attended a session yet this year.

Medicare Needs Assessment

We created our Medicare Needs Assessment form to help you determine a client’s needs and guide them toward the right coverage. Read up on the nuts and bolts of performing an assessment here, then download the form below and gather all the info you need to best serve your clients, including:

  • Current coverage.
  • Additional cost considerations.
  • Prescription needs.
  • Whether physicians are in or out-of-network.
  • A broad view of the client’s overall health and coverage needs.
  • The selected plan and any additional requirements.

Be on Top of Your Marketing Game This AEP

Looking for grassroots marketing options for AEP or ways to grow your professional network to build your book of business? We’ve got guides and advice for that and so much more. Check out some of our AEP marketing greatest hits:

We'll Help You Bring It Home This AEP

The past few years, in particular, have brought new challenges for Medicare agents. At NCC, we’ve done everything we can to make those challenges manageable and help you make the most of every opportunity. We don’t intend to stop any time soon, so give us a call at 800-695-0280 and work with a team that has your back this AEP and beyond.

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Aetna

 

Aetna is an American managed health care company that provides traditional and consumer-directed health care insurance and related services, such as medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans, primarily through employer-paid insurance and benefit programs1. Aetna is a proud CVS Health company and shares a common purpose with CVS Health: bringing their heart to every moment of your health. Aetna believes that everyone should have a fair and just opportunity to achieve their best health, which is known as health equity. Aetna is committed to improving the environment, addressing health inequalities, investing in people’s health, acting with integrity and protecting against health care fraud and abuse.

Clover Health Certification Requirements for 2024

  • Details refer to certification for Clover Health. AHIP certification must be completed separately.

Clover Health Certification Links, Guides, Phone Numbers, Emails

Clover Health Certification Requirements for 2024

  • Details refer to certification for Clover Health. AHIP certification must be completed separately.

Clover Health Certification Links, Guides, Phone Numbers, Emails

Medicare Sales Training Guide

This comprehensive 64-page guide covers senior insurance sales from all angles, from licensing to sales.

“Medicare 101” details coverage types, benefits, eligibility requirements & more!

WellCare Producer Certification Requirements for 2024

  • Details refer to certification for WellCare. AHIP certification must be completed separately.
  • Passing score is 85%.
  • 3 attempts.

WellCare Certification Links, Guides, Phone Numbers, Emails

WellCare Producer Certification Requirements for 2024

  • Details refer to certification for WellCare. AHIP certification must be completed separately.
  • Passing score is 85%.
  • 3 attempts.

WellCare Certification Links, Guides, Phone Numbers, Emails

Shared Health of MS Producer Certification Requirements for 2024

  • Details refer to certification for Shared Health of MS. AHIP certification must be completed separately.
  • More information coming soon!

Shared Health of MS Producer Certification Requirements for 2024

  • Details refer to certification for Shared Health of MS. AHIP certification must be completed separately.
  • More information coming soon!

Devoted Health Certification Requirements for 2024

  • Details refer to certification for Devoted Health. AHIP certification must be completed separately.

Devoted Health Certification Links, Guides, Contact Info

Devoted Health Certification Requirements for 2024

  • Details refer to certification for Devoted Health. AHIP certification must be completed separately.

Devoted Health Certification Links, Guides, Contact Info

Humana Producer Certification Requirements for 2024

  • Details refer to certification for Humana. AHIP certification must be completed separately.
  • English Cert/Recert is now open.
  • To access this training you will login at www.Humana.com, then click on the “Get Certified/Recertify” button from the Humana Vantage home page.

  • If you have completed the Humana PY23 Certification and are currently certified to sell Humana Medicare products, the deadline will be 5:00 pm Eastern on Thursday, November 30, 2023, to complete the PY24 Recertification.

  • Spanish Cert/Recert will be launching later in the summer. More information coming soon.

Certification Links, Guides, Phone Numbers, Emails

Humana Producer Certification Requirements for 2024

  • Details refer to certification for Humana. AHIP certification must be completed separately.
  • English Cert/Recert is now open.
  • To access this training you will login at www.Humana.com, then click on the “Get Certified/Recertify” button from the Humana Vantage home page.

  • If you have completed the Humana PY23 Certification and are currently certified to sell Humana Medicare products, the deadline will be 5:00 pm Eastern on Thursday, November 30, 2023, to complete the PY24 Recertification.

  • Spanish Cert/Recert will be launching later in the summer. More information coming soon.

Certification Links, Guides, Phone Numbers, Emails

Cigna Medicare Producer Certification Requirements for 2024

  • Details refer to certification for Cigna Medicare. AHIP certification must be completed separately.
  • Passing score is 85%. You have 3 attempts.

Cigna Medicare Certification Links, Guides, Phone Numbers, Emails

Cigna Medicare Producer Certification Requirements for 2024

  • Details refer to certification for Cigna Medicare. AHIP certification must be completed separately.
  • Passing score is 85%. You have 3 attempts.

Cigna Medicare Certification Links, Guides, Phone Numbers, Emails

BlueCross BlueShield of TN Producer Certification Requirements for 2024

  • Details refer to certification for BlueCross BlueShield of TN. AHIP certification must be completed separately.
  • More information coming soon!

BlueCross BlueShield of TN Producer Certification Requirements for 2024

  • Details refer to certification for BlueCross BlueShield of TN. AHIP certification must be completed separately.
  • More information coming soon!

Amerigroup Producer Certification Requirements for 2024

  • Details refer to certification for Amerigroup. AHIP certification must be completed separately.
  • Passing score is 90%.
  • 3 attempts.

Amerigroup Certification Links, Guides, Phone Numbers, Emails

Amerigroup Producer Certification Requirements for 2024

  • Details refer to certification for Amerigroup. AHIP certification must be completed separately.
  • Passing score is 90%.
  • 3 attempts.

Amerigroup Certification Links, Guides, Phone Numbers, Emails

Aetna Producer Certification Requirements for 2024

  • Details refer to certification for Aetna. AHIP certification must be completed separately.
  • The 2024 Individual Medicare Producer Certification for MA, MAPD, PDP and SNP launches on Wednesday, June 28, 2023

          Aetna Medicare will offer two certification options:

  • Aetna Medicare Compliance Training: Certifies producers to sell Aetna only (AHIP alternative)
  • AHIP Medicare Training: Certifies producers to sell for mulitiple carriers, including Aetna. 

 

Aetna Certification Links, Guides, Phone Numbers, Emails

Aetna Producer Certification Requirements for 2024

  • Details refer to certification for Aetna. AHIP certification must be completed separately.
  • The 2024 Individual Medicare Producer Certification for MA, MAPD, PDP and SNP launches on Wednesday, June 28, 2023

          Aetna Medicare will offer two certification options:

  • Aetna Medicare Compliance Training: Certifies producers to sell Aetna only (AHIP alternative)
  • AHIP Medicare Training: Certifies producers to sell for mulitiple carriers, including Aetna. 

Aetna Certification Links, Guides, Phone Numbers, Emails